- Status page says
- Operational since Oct 19
- Last 90 days
- 10 incidents, 2 major or critical
- Rewrites caught
- None so far
- Next deprecation
- Oct 31 in 12 days
Our copy of HeyGen’s status page starts Jul 24; hatched days are before that. Select a day to jump to its incidents.
How HeyGen reports incidents
Not enough incidents to compare HeyGen with other vendors yet: a vendor needs 20 incidents in a year and 10 with full update detail (HeyGen has 10 and 10).
Provisional. Built nightly from every archived version of each incident, last on Oct 19. Compare all vendors
Changes and edits
Incidents HeyGen rewrote or removed, and notable changes to the pages we watch.
Struck in red is what HeyGen removed. Blue is what they added.
Wednesday, September 16
1 incident change
- MajorMajor incident
Wednesday, September 9
1 incident change
- MajorMajor incident
Coming up
Shutdowns, deprecations and price changes HeyGen has announced.
- in 12 days
Deprecationcharacter variable fields avatar_look_id, character_id, and character_type
Vendor source (opens in new tab), via Dead Canary (opens in new tab)
- in 12 days
ShutdownGET /v3/templates/{template_id} scenes field
Vendor source (opens in new tab), via Dead Canary (opens in new tab)
- in 12 days
Shutdown/v1/brand_voice
Vendor source (opens in new tab), via Dead Canary (opens in new tab)
All 3 HeyGen deprecations and changes via Dead Canary (opens in new tab)
Pricing and pages we watch
| Page | Versions | Last changed | Last checked | History |
|---|---|---|---|---|
| Privacy policy (opens in new tab) | 1 | No changes yet | ||
| Terms of service (opens in new tab) | 1 | No changes yet |
Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
The Weekly Rewind: one short weekly email on what changed at HeyGen and the other vendors we track, including silent edits. Subscribe (opens in new tab)
Incidents
10 incidents since Jul 24, 2 of them major or critical. Maintenance is left out.
Saturday, October 10
1 incident
- No impact listed, 28 h 19 minIncident, no impact listed
Sunday, October 4
1 incident
- No impact listed, 42 minIncident, no impact listed
Friday, September 18
1 incident
- Minor, 6 h 17 minMinor incident
Wednesday, September 16
1 incident, 1 major or critical
- Major, 2 minMajor incident
Wednesday, September 9
1 incident, 1 major or critical
- Major, 3 h 39 minMajor incident
Thursday, August 20
1 incident
- No impact listed, 1 h 6 minIncident, no impact listed
Monday, August 17
1 incident
- Minor, 3 h 28 minMinor incident
Thursday, August 13
1 incident
- No impact listed, 9 h 37 minIncident, no impact listed
Thursday, July 30
1 incident
- No impact listed, 43 minIncident, no impact listed
Friday, July 24
1 incident
- Minor, 1 h 42 minMinor incident