HeyGen: Degraded Service
Affected components: https://app.heygen.comhttps://api.heygen.comhttps://api.liveavatar.comhttps://app.liveavatar.comhttps://www.liveavatar.com
Timeline of updates
- identified
Several services across HeyGen + LiveAvatar are degraded.
- resolved
We identified the source of the performance errors and resolved them. Services are back to normal.
- monitoring
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
- resolved
We have resolved the issue. Services are back to normal
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.heygen.com (opens in new tab).