# HeyGen: Degraded Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-17 15:26 UTC · Resolved: 2026-08-17 18:54 UTC · Duration: 3.5 h
- Updates: 4 · Affected components: https://app.heygen.com, https://api.heygen.com, https://api.liveavatar.com, https://app.liveavatar.com, https://www.liveavatar.com
- [Vendor status page: https://status.heygen.com/incidents/01M0858Z59B6SQVD0ARXKSPM18](https://status.heygen.com/incidents/01M0858Z59B6SQVD0ARXKSPM18)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)

## Timeline of updates

- **identified** 2026-08-17 15:26 UTC: Several services across HeyGen + LiveAvatar are degraded.
- **resolved** 2026-08-17 15:54 UTC: We identified the source of the performance errors and resolved them. Services are back to normal.
- **monitoring** 2026-08-17 16:30 UTC: Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
- **resolved** 2026-08-17 18:54 UTC: We have resolved the issue. Services are back to normal


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Canonical: https://rewindex.com/company/heygen/incidents/01M0858Z59B6SQVD0ARXKSPM18 · Markdown: https://rewindex.com/company/heygen/incidents/01M0858Z59B6SQVD0ARXKSPM18.md · JSON: https://rewindex.com/api/v1/companies/heygen/incidents/01M0858Z59B6SQVD0ARXKSPM18 · Generated 2026-10-20T02:22:44.015Z