HeyGen: Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
Affected components: https://api.heygen.com
Timeline of updates
- identified
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
- resolved
The incident has been resolved.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured 17:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash
1d867229bb653151…
Impact, status and times are the vendor’s own, as last archived. View on status.heygen.com (opens in new tab).