# HeyGen: Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-09 19:25 UTC · Resolved: 2026-09-09 23:03 UTC · Duration: 3.6 h
- Updates: 2 · Affected components: https://api.heygen.com
- [Vendor status page: https://status.heygen.com/incidents/01M23T30QPMKXVS460S0WHGC7V](https://status.heygen.com/incidents/01M23T30QPMKXVS460S0WHGC7V)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)

## Timeline of updates

- **identified** 2026-09-09 19:25 UTC: Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
- **resolved** 2026-09-09 23:03 UTC: The incident has been resolved.

## Rewindex changes for this incident

- 2026-09-09 19:25 UTC: [Major incident: Video Agent GET /v3/video-agents/{session\_id} 404s on all new sessions](https://rewindex.com/change/idf297a828cb157.md)


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Canonical: https://rewindex.com/company/heygen/incidents/01M23T30QPMKXVS460S0WHGC7V · Markdown: https://rewindex.com/company/heygen/incidents/01M23T30QPMKXVS460S0WHGC7V.md · JSON: https://rewindex.com/api/v1/companies/heygen/incidents/01M23T30QPMKXVS460S0WHGC7V · Generated 2026-10-20T02:21:40.171Z