ChangesHeyGenVideo Agent GET /v3/video-agents/{session_id} 404s on all new sessions
HeyGen: Major incident: Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what HeyGen removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-09 19:25 UTC
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After: 2026-09-09 23:03 UTC
Before: not present
After: Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
Before: not present
After: The incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, September 9
1 incident change
- MajorMajor incident
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsthis change