HeyGen: Elevated video translate latency and failure
No impact listedStatus: resolvedStarted Resolved (9.6 h)3 updatesstatus.heygen.com (opens in new tab)
Timeline of updates
- investigating
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
- monitoring
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.
- resolved
This issue is resolved
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.heygen.com (opens in new tab).