# HeyGen: Elevated video translate latency and failure

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-13 05:36 UTC · Resolved: 2026-08-13 15:13 UTC · Duration: 9.6 h
- Updates: 3
- [Vendor status page: https://status.heygen.com/incidents/01KZWSYVPGA0EKWE2AF9QDCQZY](https://status.heygen.com/incidents/01KZWSYVPGA0EKWE2AF9QDCQZY)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)

## Timeline of updates

- **investigating** 2026-08-13 05:36 UTC: We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
- **monitoring** 2026-08-13 09:51 UTC: We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.
- **resolved** 2026-08-13 15:13 UTC: This issue is resolved


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Canonical: https://rewindex.com/company/heygen/incidents/01KZWSYVPGA0EKWE2AF9QDCQZY · Markdown: https://rewindex.com/company/heygen/incidents/01KZWSYVPGA0EKWE2AF9QDCQZY.md · JSON: https://rewindex.com/api/v1/companies/heygen/incidents/01KZWSYVPGA0EKWE2AF9QDCQZY · Generated 2026-10-20T00:52:41.673Z