# HeyGen - Domain: heygen.com · Category: ai - Status page: https://status.heygen.com (polled every 10 minutes; now operational) - Incidents archived: 10 (2 major/critical, 0 maintenances), history since 2026-07-24 - Last 90 days: 10 incidents; open now: 0 - Silently edited or deleted incidents: 0 ## How HeyGen reports incidents Not enough incidents to compare yet (needs 20 in a year and 10 with full update detail; has 10 and 10). ## Incidents by year | Year | Incidents | Major/critical | Maintenance | Median duration | | --- | --- | --- | --- | --- | | 2026 | 10 | 2 | 0 | 2.6 h | ## Pricing _No structured pricing extracted yet._ ## Deprecations & changes 3 upcoming, 0 past: [all deprecations and changes](https://rewindex.com/company/heygen/deprecations.md) | Effective | Type | Change | | --- | --- | --- | | 2026-10-31 | Deprecation | character variable fields avatar\_look\_id, character\_id, and character\_type | | 2026-10-31 | Shutdown | GET /v3/templates/{template\_id} scenes field | | 2026-10-31 | Shutdown | /v1/brand\_voice | ## Recent notable changes | When (UTC) | Change | Summary | | --- | --- | --- | | 2026-09-16 18:55 UTC | [Major incident: Seedance Outage](https://rewindex.com/change/ifbbda3b19efa73.md) | pending | | 2026-09-09 19:25 UTC | [Major incident: Video Agent GET /v3/video-agents/{session\_id} 404s on all new sessions](https://rewindex.com/change/idf297a828cb157.md) | pending | Full timeline: [HeyGen changes](https://rewindex.com/company/heygen/changes.md) ## Silent edits and deletions _None._ ## Page change history | Page | URL | Versions | Last changed (UTC) | History | | --- | --- | --- | --- | --- | | Privacy policy | [https://heygen.com/privacy](https://heygen.com/privacy) | 1 | 2026-10-19 | | | Terms of service | [https://heygen.com/terms](https://heygen.com/terms) | 1 | 2026-10-19 | | _No page changes since the first snapshot._ ## Latest 10 incidents | Started (UTC) | Incident | Impact | Duration | Edited | | --- | --- | --- | --- | --- | | 2026-10-10 00:37 UTC | [incident fixed and monitoring](https://rewindex.com/company/heygen/incidents/01M4HKWJBW4FJCWTBH1FQ7AS63.md) | none | 28 h | | | 2026-10-04 22:13 UTC | [Video Agent Outage](https://rewindex.com/company/heygen/incidents/01M44FMT59C174DC752BX4YHBV.md) | none | 42 min | | | 2026-09-18 23:03 UTC | [HeyGen Video Workflow Failures](https://rewindex.com/company/heygen/incidents/01M2VC5NR2M01Q4BP43XGEWAWB.md) | minor | 6.3 h | | | 2026-09-16 18:55 UTC | [Seedance Outage](https://rewindex.com/company/heygen/incidents/01M2NS5WYK4TMVWC1M1PCACKHC.md) | major | 2 min | | | 2026-09-09 19:25 UTC | [Video Agent GET /v3/video-agents/{session\_id} 404s on all new sessions](https://rewindex.com/company/heygen/incidents/01M23T30QPMKXVS460S0WHGC7V.md) | major | 3.6 h | | | 2026-08-20 04:14 UTC | [Increase load on our DB causing service degradation](https://rewindex.com/company/heygen/incidents/01M0EP1W1444MT6801YJCGA1JG.md) | none | 1.1 h | | | 2026-08-17 15:26 UTC | [Degraded Service](https://rewindex.com/company/heygen/incidents/01M0858Z59B6SQVD0ARXKSPM18.md) | minor | 3.5 h | | | 2026-08-13 05:36 UTC | [Elevated video translate latency and failure](https://rewindex.com/company/heygen/incidents/01KZWSYVPGA0EKWE2AF9QDCQZY.md) | none | 9.6 h | | | 2026-07-30 17:35 UTC | [Slow down/Limited Capabilities](https://rewindex.com/company/heygen/incidents/01KYT1H384A081H74QHV9XRRBP.md) | none | 43 min | | | 2026-07-24 01:31 UTC | [Temporary Outages](https://rewindex.com/company/heygen/incidents/01KY8W01DRS44FK8Y7TPVV9SR6.md) | minor | 1.7 h | | ## Charts ### Chart data: HeyGen status incidents per year Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history. | Year | Incidents | Major/critical | | --- | --- | --- | | 2026 | 10 | 2 | ### Chart data: Incidents per month, last 36 months By impact as reported by the vendor. Maintenance excluded. | Month | Impact | Incidents | | --- | --- | --- | | 2026-07 | minor | 1 | | 2026-07 | none | 1 | | 2026-08 | minor | 1 | | 2026-08 | none | 2 | | 2026-09 | major | 2 | | 2026-09 | minor | 1 | | 2026-10 | none | 2 | ### Chart data: Page snapshot history One dot per archived version. Grey = first archived (baseline), orange = text changed. | Date | Page | Change | | --- | --- | --- | | 2026-10-19 | Terms of service | baseline | | 2026-10-19 | Privacy policy | baseline | --- Canonical: https://rewindex.com/company/heygen · Markdown: https://rewindex.com/company/heygen.md · JSON: https://rewindex.com/api/v1/companies/heygen · Generated 2026-10-20T00:00:13.118Z