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CompaniesGorgiasMonthly reportsJuly 2026

Gorgias in July 2026: incidents, uptime and changes

10incidents posted
6labelled major or critical
92.44%free of major/critical
92.35%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2.3 days, incident time 2.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 6 · Minor 2 · No impact listed 2

Major and critical incidents 6

IncidentImpactStartedDurationStatusDay
High Latency in HelpdeskMajor4.3 hresolved07-07
Store website and URLs sync failuresMajor2 dresolved07-15
AI Agent knowledge retrieval degradationMajor0 minresolved07-15
[AI Agent][API] Elevated 5XX errors on the AI Agent APIMajor30 minresolved07-16
Temporary unavailability of the e-commerce data serviceMajor37 minresolved07-22
Delayed email sync for Gmail integrationsMajor13 minresolved07-27

Other incidents 4

IncidentImpactStartedDurationStatusDay
Helpdesk general slownessNo impact listed2.0 hresolved07-01
Files cannot be opened in the ticket attachments and pasted filesNo impact listed1.4 hresolved07-03
Helpdesk service disruption on us-east1-2607Minor-384 minresolved07-17
Realtime updates lagging on us-cental-d8ff clusterMinor41 minresolved07-17

Cite this

Gorgias posted 10 status incidents in July 2026 (6 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in July 2026
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2026/07

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