# Gorgias in July 2026: incidents, uptime and changes

> Gorgias in July 2026: 10 incidents on its status page (6 major or critical), 92.44% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2026/07
Last updated: 2026-08-01T00:00:00Z

- Incidents posted: 10 (major/critical: 6) · Maintenance: 0
- By vendor impact label: major 6, minor 2, none 2
- Uptime (vendor-reported): 92.44% free of major/critical incidents, 92.35% free of any incident; outage time 2.3 days, incident time 2.4 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2026](https://rewindex.com/company/gorgias/2026/06.md) · Next: [August 2026](https://rewindex.com/company/gorgias/2026/08.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [High Latency in Helpdesk](https://rewindex.com/company/gorgias/incidents/189998v4dhdc.md) | major | 2026-07-07 16:01 UTC | 2026-07-07 20:16 UTC | 4.3 h | resolved |
| [Store website and URLs sync failures](https://rewindex.com/company/gorgias/incidents/ll55ntldnhgq.md) | major | 2026-07-15 10:18 UTC | 2026-07-17 13:27 UTC | 2 d | resolved |
| [AI Agent knowledge retrieval degradation](https://rewindex.com/company/gorgias/incidents/8r6r0j5dl6t2.md) | major | 2026-07-15 16:42 UTC | 2026-07-15 16:42 UTC | 0 min | resolved |
| [\[AI Agent\]\[API\] Elevated 5XX errors on the AI Agent API](https://rewindex.com/company/gorgias/incidents/0mslqk79hs6q.md) | major | 2026-07-16 13:56 UTC | 2026-07-16 14:26 UTC | 30 min | resolved |
| [Temporary unavailability of the e-commerce data service](https://rewindex.com/company/gorgias/incidents/jlxzhg6rr7dy.md) | major | 2026-07-22 12:35 UTC | 2026-07-22 13:13 UTC | 37 min | resolved |
| [Delayed email sync for Gmail integrations](https://rewindex.com/company/gorgias/incidents/h2ybjtyp1nyz.md) | major | 2026-07-27 23:01 UTC | 2026-07-27 23:13 UTC | 13 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Helpdesk general slowness](https://rewindex.com/company/gorgias/incidents/hs4w8bdn8x6n.md) | none | 2026-07-01 11:25 UTC | 2026-07-01 13:28 UTC | 2.0 h | resolved |
| [Files cannot be opened in the ticket attachments and pasted files](https://rewindex.com/company/gorgias/incidents/tnbx2yb6ksm6.md) | none | 2026-07-03 10:14 UTC | 2026-07-03 11:37 UTC | 1.4 h | resolved |
| [High Latency in Helpdesk](https://rewindex.com/company/gorgias/incidents/189998v4dhdc.md) | major | 2026-07-07 16:01 UTC | 2026-07-07 20:16 UTC | 4.3 h | resolved |
| [Store website and URLs sync failures](https://rewindex.com/company/gorgias/incidents/ll55ntldnhgq.md) | major | 2026-07-15 10:18 UTC | 2026-07-17 13:27 UTC | 2 d | resolved |
| [AI Agent knowledge retrieval degradation](https://rewindex.com/company/gorgias/incidents/8r6r0j5dl6t2.md) | major | 2026-07-15 16:42 UTC | 2026-07-15 16:42 UTC | 0 min | resolved |
| [\[AI Agent\]\[API\] Elevated 5XX errors on the AI Agent API](https://rewindex.com/company/gorgias/incidents/0mslqk79hs6q.md) | major | 2026-07-16 13:56 UTC | 2026-07-16 14:26 UTC | 30 min | resolved |
| [Helpdesk service disruption on us-east1-2607](https://rewindex.com/company/gorgias/incidents/1702kk5rg4z8.md) | minor | 2026-07-17 08:06 UTC | 2026-07-17 01:43 UTC | -384 min | resolved |
| [Realtime updates lagging on us-cental-d8ff cluster](https://rewindex.com/company/gorgias/incidents/cbq39lhy2qvv.md) | minor | 2026-07-17 18:10 UTC | 2026-07-17 18:51 UTC | 41 min | resolved |
| [Temporary unavailability of the e-commerce data service](https://rewindex.com/company/gorgias/incidents/jlxzhg6rr7dy.md) | major | 2026-07-22 12:35 UTC | 2026-07-22 13:13 UTC | 37 min | resolved |
| [Delayed email sync for Gmail integrations](https://rewindex.com/company/gorgias/incidents/h2ybjtyp1nyz.md) | major | 2026-07-27 23:01 UTC | 2026-07-27 23:13 UTC | 13 min | resolved |

## Cite this

Gorgias posted 10 status incidents in July 2026 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2026/07
- Citation: Gorgias, “Gorgias in July 2026” (2026-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2026/07 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in July 2026 (2026-07-01)](https://rewindex.com/company/gorgias/2026/07)`


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Canonical: https://rewindex.com/company/gorgias/2026/07 · Markdown: https://rewindex.com/company/gorgias/2026/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:13.223Z