CompaniesGorgiasMonthly reportsOctober 2024
Gorgias in October 2024: incidents, uptime and changes
7incidents posted
3labelled major or critical
97.24%free of major/critical
74.66%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 20 h 29 min, incident time 7.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 2 · No impact listed 2
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Increased error rate and processing delay within the helpdesk | Major | 12 h | resolved | 10-07 | |
| Recent Service Disruptions | Major | 0 min | resolved | 10-18 | |
| DSA phone matching causing order/customer data to be missing | Major | 8.1 h | resolved | 10-25 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Issue creating export tickets jobs | No impact listed | 36 min | resolved | 10-02 | |
| Discrepancies in automation rate and Automate analytics | Minor | 20 d | resolved | 10-16 | |
| Degraded performance and errors on views and bulk actions | Minor | 3.3 h | resolved | 10-21 | |
| Direct email integrations not working correctly | No impact listed | 38 min | resolved | 10-29 |
Maintenance 4
Cite this
Gorgias posted 7 status incidents in October 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in October 2024
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2024/10