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CompaniesGorgiasMonthly reportsSeptember 2024

Gorgias in September 2024: incidents, uptime and changes

11incidents posted
8labelled major or critical
85.82%free of major/critical
85.74%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 4.3 days, incident time 4.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 7 · Minor 3

Major and critical incidents 8

IncidentImpactStartedDurationStatusDay
Auth/OAuth related systems are currently unavailableCritical1.3 hresolved09-16
AI Agent not processing ticketsMajor14 minresolved09-05
Shopify outage affecting ingestion of their data in GorgiasMajor1.1 hresolved09-10
[Helpdesk] Login issuesMajor24 minresolved09-10
Some helpdesks may be unresponsiveMajor58 minresolved09-18
Performance overview statistics are not loadingMajor6.3 hresolved09-23
Delay in the ingestion of ecom-related dataMajor3.2 hresolved09-23
Ticket views and ticket search can experience some delaysMajor2.5 hresolved09-27

Other incidents 3

IncidentImpactStartedDurationStatusDay
Issue with creating new domains on SendgridMinor2.9 hresolved09-02
AI Agent loop answerMinor0 minresolved09-12
Customer search is brokenMinor35 minresolved09-25

Cite this

Gorgias posted 11 status incidents in September 2024 (8 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in September 2024
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2024/09

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