# Gorgias in September 2024: incidents, uptime and changes

> Gorgias in September 2024: 11 incidents on its status page (8 major or critical), 85.82% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2024/09
Last updated: 2024-10-01T00:00:00Z

- Incidents posted: 11 (major/critical: 8) · Maintenance: 0
- By vendor impact label: critical 1, major 7, minor 3
- Uptime (vendor-reported): 85.82% free of major/critical incidents, 85.74% free of any incident; outage time 4.3 days, incident time 4.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2024](https://rewindex.com/company/gorgias/2024/08.md) · Next: [October 2024](https://rewindex.com/company/gorgias/2024/10.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Auth/OAuth related systems are currently unavailable](https://rewindex.com/company/gorgias/incidents/lhbjq81376by.md) | critical | 2024-09-16 12:09 UTC | 2024-09-16 13:27 UTC | 1.3 h | resolved |
| [AI Agent not processing tickets](https://rewindex.com/company/gorgias/incidents/s1x6pzt7zvms.md) | major | 2024-09-05 14:56 UTC | 2024-09-05 15:10 UTC | 14 min | resolved |
| [Shopify outage affecting ingestion of their data in Gorgias](https://rewindex.com/company/gorgias/incidents/cp6znxlcswgh.md) | major | 2024-09-10 13:23 UTC | 2024-09-10 14:28 UTC | 1.1 h | resolved |
| [\[Helpdesk\] Login issues](https://rewindex.com/company/gorgias/incidents/dq2llhlhqx46.md) | major | 2024-09-10 13:25 UTC | 2024-09-10 13:49 UTC | 24 min | resolved |
| [Some helpdesks may be unresponsive](https://rewindex.com/company/gorgias/incidents/xvyc052ndxrv.md) | major | 2024-09-18 19:43 UTC | 2024-09-18 20:41 UTC | 58 min | resolved |
| [Performance overview statistics are not loading](https://rewindex.com/company/gorgias/incidents/b1dq8nrwjx67.md) | major | 2024-09-23 14:18 UTC | 2024-09-23 20:37 UTC | 6.3 h | resolved |
| [Delay in the ingestion of ecom-related data](https://rewindex.com/company/gorgias/incidents/0l9ypv1n8xbp.md) | major | 2024-09-23 14:43 UTC | 2024-09-23 17:54 UTC | 3.2 h | resolved |
| [Ticket views and ticket search can experience some delays](https://rewindex.com/company/gorgias/incidents/d9hysjgm554d.md) | major | 2024-09-27 13:02 UTC | 2024-09-27 15:33 UTC | 2.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with creating new domains on Sendgrid](https://rewindex.com/company/gorgias/incidents/k8t716zy0m70.md) | minor | 2024-09-02 08:27 UTC | 2024-09-02 11:19 UTC | 2.9 h | resolved |
| [AI Agent not processing tickets](https://rewindex.com/company/gorgias/incidents/s1x6pzt7zvms.md) | major | 2024-09-05 14:56 UTC | 2024-09-05 15:10 UTC | 14 min | resolved |
| [Shopify outage affecting ingestion of their data in Gorgias](https://rewindex.com/company/gorgias/incidents/cp6znxlcswgh.md) | major | 2024-09-10 13:23 UTC | 2024-09-10 14:28 UTC | 1.1 h | resolved |
| [\[Helpdesk\] Login issues](https://rewindex.com/company/gorgias/incidents/dq2llhlhqx46.md) | major | 2024-09-10 13:25 UTC | 2024-09-10 13:49 UTC | 24 min | resolved |
| [AI Agent loop answer](https://rewindex.com/company/gorgias/incidents/13t2334v7trg.md) | minor | 2024-09-12 01:12 UTC | 2024-09-12 01:12 UTC | 0 min | resolved |
| [Auth/OAuth related systems are currently unavailable](https://rewindex.com/company/gorgias/incidents/lhbjq81376by.md) | critical | 2024-09-16 12:09 UTC | 2024-09-16 13:27 UTC | 1.3 h | resolved |
| [Some helpdesks may be unresponsive](https://rewindex.com/company/gorgias/incidents/xvyc052ndxrv.md) | major | 2024-09-18 19:43 UTC | 2024-09-18 20:41 UTC | 58 min | resolved |
| [Performance overview statistics are not loading](https://rewindex.com/company/gorgias/incidents/b1dq8nrwjx67.md) | major | 2024-09-23 14:18 UTC | 2024-09-23 20:37 UTC | 6.3 h | resolved |
| [Delay in the ingestion of ecom-related data](https://rewindex.com/company/gorgias/incidents/0l9ypv1n8xbp.md) | major | 2024-09-23 14:43 UTC | 2024-09-23 17:54 UTC | 3.2 h | resolved |
| [Customer search is broken](https://rewindex.com/company/gorgias/incidents/s6yzxbygdpzs.md) | minor | 2024-09-25 17:12 UTC | 2024-09-25 17:47 UTC | 35 min | resolved |
| [Ticket views and ticket search can experience some delays](https://rewindex.com/company/gorgias/incidents/d9hysjgm554d.md) | major | 2024-09-27 13:02 UTC | 2024-09-27 15:33 UTC | 2.5 h | resolved |

## Cite this

Gorgias posted 11 status incidents in September 2024 (8 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2024/09
- Citation: Gorgias, “Gorgias in September 2024” (2024-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2024/09 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in September 2024 (2024-09-01)](https://rewindex.com/company/gorgias/2024/09)`


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Canonical: https://rewindex.com/company/gorgias/2024/09 · Markdown: https://rewindex.com/company/gorgias/2024/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:16.534Z