Gorgias: AI Agent loop answer
Timeline of updates
- resolved
We experienced an issue on September 11th, 2024, between 3:40 PM PST and 6:10 PM PST, where under specific conditions, our AI Agent encountered a loop causing it to respond to its own outputs. This resulted in an undesirable behavior affecting some customer interactions. As soon as the issue was identified, we took immediate action to revert the changes, halting the loop. We are currently conducting a detailed assessment to determine the full impact and will provide an update with more precise information in the coming hours. We apologize for any inconvenience this may have caused.
From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Gorgias, started 2024-09-12 01:12 UTC, resolved after 0 min, 1 update(s).
- Title
- AI Agent loop answer
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/incidents/13t2334v7trg
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