# Gorgias: AI Agent loop answer

> Gorgias status incident “AI Agent loop answer” on 2024-09-12: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/13t2334v7trg
Last updated: 2024-09-12T01:12:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-12 01:12 UTC · Resolved: 2024-09-12 01:12 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/13t2334v7trg](https://status.gorgias.com/incidents/13t2334v7trg)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-09-12 01:12 UTC: We experienced an issue on September 11th, 2024, between 3:40 PM PST and 6:10 PM PST, where under specific conditions, our AI Agent encountered a loop causing it to respond to its own outputs. This resulted in an undesirable behavior affecting some customer interactions. As soon as the issue was identified, we took immediate action to revert the changes, halting the loop. We are currently conducting a detailed assessment to determine the full impact and will provide an update with more precise information in the coming hours. We apologize for any inconvenience this may have caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2024-09-12 01:12 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/13t2334v7trg
- Citation: Gorgias, “AI Agent loop answer” (2024-09-12 01:12 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/13t2334v7trg (CC BY 4.0).
- Markdown link: `[Gorgias: AI Agent loop answer (2024-09-12)](https://rewindex.com/company/gorgias/incidents/13t2334v7trg)`


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Canonical: https://rewindex.com/company/gorgias/incidents/13t2334v7trg · Markdown: https://rewindex.com/company/gorgias/incidents/13t2334v7trg.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/13t2334v7trg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:51:00.409Z