# Gorgias in October 2024: incidents, uptime and changes

> Gorgias in October 2024: 7 incidents on its status page (3 major or critical), 97.24% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2024/10
Last updated: 2024-11-01T00:00:00Z

- Incidents posted: 7 (major/critical: 3) · Maintenance: 4
- By vendor impact label: major 3, minor 2, none 2
- Uptime (vendor-reported): 97.24% free of major/critical incidents, 74.66% free of any incident; outage time 20 h 29 min, incident time 7.9 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2024](https://rewindex.com/company/gorgias/2024/09.md) · Next: [November 2024](https://rewindex.com/company/gorgias/2024/11.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Increased error rate and processing delay within the helpdesk](https://rewindex.com/company/gorgias/incidents/f2qkgg1q60r5.md) | major | 2024-10-07 09:56 UTC | 2024-10-07 22:18 UTC | 12 h | resolved |
| [Recent Service Disruptions](https://rewindex.com/company/gorgias/incidents/6szy7pbchpnd.md) | major | 2024-10-18 16:00 UTC | 2024-10-18 16:00 UTC | 0 min | resolved |
| [DSA phone matching causing order/customer data to be missing](https://rewindex.com/company/gorgias/incidents/lp0pygh4krgb.md) | major | 2024-10-25 09:07 UTC | 2024-10-25 17:14 UTC | 8.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue creating export tickets jobs](https://rewindex.com/company/gorgias/incidents/wqymfxrps1s3.md) | none | 2024-10-02 17:48 UTC | 2024-10-02 18:24 UTC | 36 min | resolved |
| [Increased error rate and processing delay within the helpdesk](https://rewindex.com/company/gorgias/incidents/f2qkgg1q60r5.md) | major | 2024-10-07 09:56 UTC | 2024-10-07 22:18 UTC | 12 h | resolved |
| [Discrepancies in automation rate and Automate analytics](https://rewindex.com/company/gorgias/incidents/khg7qbyklb15.md) | minor | 2024-10-16 17:03 UTC | 2024-11-05 17:05 UTC | 20 d | resolved |
| [Recent Service Disruptions](https://rewindex.com/company/gorgias/incidents/6szy7pbchpnd.md) | major | 2024-10-18 16:00 UTC | 2024-10-18 16:00 UTC | 0 min | resolved |
| [Degraded performance and errors on views and bulk actions](https://rewindex.com/company/gorgias/incidents/p36lm70jxx76.md) | minor | 2024-10-21 09:42 UTC | 2024-10-21 12:59 UTC | 3.3 h | resolved |
| [DSA phone matching causing order/customer data to be missing](https://rewindex.com/company/gorgias/incidents/lp0pygh4krgb.md) | major | 2024-10-25 09:07 UTC | 2024-10-25 17:14 UTC | 8.1 h | resolved |
| [Direct email integrations not working correctly](https://rewindex.com/company/gorgias/incidents/vv4ckkkyx6d8.md) | none | 2024-10-29 19:59 UTC | 2024-10-29 20:37 UTC | 38 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance - Australia](https://rewindex.com/company/gorgias/incidents/nm6c4vpqqjbc.md) | maintenance | 2024-10-28 15:00 UTC | 2024-10-28 15:22 UTC | 22 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance - Australia](https://rewindex.com/company/gorgias/incidents/2nk69mtd0r9p.md) | maintenance | 2024-10-29 15:00 UTC | 2024-10-29 16:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance - Europe](https://rewindex.com/company/gorgias/incidents/8jg3mnjlsjx8.md) | maintenance | 2024-10-30 00:00 UTC | 2024-10-30 00:42 UTC | 42 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance - North America (1/2)](https://rewindex.com/company/gorgias/incidents/8ndrxt0qzngf.md) | maintenance | 2024-10-31 08:00 UTC | 2024-10-31 09:00 UTC | 1.0 h | resolved |

## Cite this

Gorgias posted 7 status incidents in October 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2024/10
- Citation: Gorgias, “Gorgias in October 2024” (2024-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2024/10 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in October 2024 (2024-10-01)](https://rewindex.com/company/gorgias/2024/10)`


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Canonical: https://rewindex.com/company/gorgias/2024/10 · Markdown: https://rewindex.com/company/gorgias/2024/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:17:56.955Z