Companies / Gorgias / incidents

Gorgias: DSA phone matching causing order/customer data to be missing

Impact: majorStatus: resolvedStarted Resolved (8.1 h)1 updateSource: status.gorgias.com (opens in new tab)

Timeline of updates

  1. resolved

    We applied the fix that was effective in solving the issue. The problem should not persist anymore and Gorgias Helpdesk should work again without any issues.

From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON