# Gorgias: DSA phone matching causing order/customer data to be missing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-25 09:07 UTC · Resolved: 2024-10-25 17:14 UTC · Duration: 8.1 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/lp0pygh4krgb](https://status.gorgias.com/incidents/lp0pygh4krgb)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-10-25 17:14 UTC: We applied the fix that was effective in solving the issue. The problem should not persist anymore and Gorgias Helpdesk should work again without any issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/lp0pygh4krgb · Markdown: https://rewindex.com/company/gorgias/incidents/lp0pygh4krgb.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/lp0pygh4krgb · Generated 2026-10-18T09:41:35.921Z