Companies / FullStory / changes
FullStory change history
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Failure to load assets during playback for sessions (EU1 Data Center) FullStory reported a major incident affecting asset loading and session playback in the EU1 Data Center, recorded as starting and resolving at 2026-09-23 19:00 UTC (computed duration: 0 min). The vendor attributed broken playback to a captured-asset URL resolution change and said a rollback at 9:45am UTC fixed it. | Major incident | |
| Critical incident: Multiple Fullstory Services Unavailable (NA1 Data Center) Fullstory reported a critical NA1 outage affecting data capture (web and native mobile), the Fullstory web application, API and other services. It ran from 2026-09-01 15:19 UTC to 2026-09-01 20:36 UTC (5 h 17 min). Fullstory linked the issue to Google Cloud Platform; services were restored, with backlogged data still processing. | Major incident | |
| Major incident: Guides & Surveys content delivery degraded FullStory reported major Guides & Surveys degradation in its NA data center: guides, tours, surveys, and smart tips could display incorrectly, with interaction data delayed. The incident ran from 2026-06-11 13:58 UTC to 2026-06-11 17:08 UTC (3 h 10 min). Resource exhaustion caused the issue; delivery returned to normal, and additional safeguards are being implemented. | Major incident | |
| Major incident: Mobile asset upload outage in EU FullStory reported a major EU Native Mobile asset upload outage starting 2025-07-17 09:08 UTC, resolved at 2025-07-17 09:58 UTC (49 min). Its postmortem attributes 50-70% asset management request failures to routing issues caused by an upload-service update; EU-targeted native mobile builds likely failed. FullStory rolled back the change and implemented a fix. | Major incident | |
| Critical incident: Fullstory login and UI unavailable FullStory’s critical Web Application outage prevented login and UI loading from 2025-06-12 18:21 UTC to 2025-06-13 01:36 UTC (7 h 14 min). FullStory attributed the outage to a GCP incident; captured sessions faced indexing delays, and all backlogged sessions were indexed by resolution. | Major incident | |
| Major incident: Slow loading in Fullstory UI FullStory reported a major degradation causing slow loading in the Fullstory Web Application, starting at 2025-06-05 15:47 UTC and lasting 24 min. The incident was resolved at 2025-06-05 16:11 UTC, with the application fully operational; no specific cause or fix was disclosed. | Major incident | |
| Major incident: Slow or failure to load Fullstory FullStory reported a major degradation causing slow loading or failure to load, affecting its web application and web/native mobile data capture. The incident started at 2025-03-18 20:29 UTC and was resolved at 2025-03-19 00:09 UTC, lasting 3 h 39 min. FullStory rolled back recent changes and implemented a fix; the underlying cause remained under investigation. | Major incident | |
| Major incident: Fullstory unavailable for some users FullStory reported a major Fullstory Web Application outage affecting some users from 2025-02-20 21:05 UTC to 2025-02-20 21:22 UTC, lasting 17 min. Session capture was unaffected; FullStory rolled back changes it said caused the outage and confirmed normal operations. | Major incident |