Changes / FullStory / Multiple Fullstory Services Unavailable (NA1 Data Center)
FullStory: Critical incident: Multiple Fullstory Services Unavailable (NA1 Data Center)
Summary
Fullstory reported a critical NA1 outage affecting data capture (web and native mobile), the Fullstory web application, API and other services. It ran from 2026-09-01 15:19 UTC to 2026-09-01 20:36 UTC (5 h 17 min). Fullstory linked the issue to Google Cloud Platform; services were restored, with backlogged data still processing.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Multiple Fullstory Services Unavailable (NA1 Data Center)
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-09-01 15:19 UTC
Before: not present
After: 2026-09-01 20:36 UTC
Before: not present
After: Anywhere: Warehouse, API, Data Capture - Native Mobile, Data Capture - Web, EU1 Data Center - Fullstory Web Application, Fullstory Web Application, Guides and Surveys, NA1 Data Center - Anywhere: Warehouse, NA1 Data Center - API, NA1 Data Center - Data Capture - Native Mobile, NA1 Data Center - Data Capture - Web, NA1 Data Center - Fullstory Web Application, NA1 Data Center - Guides and Surveys, NA1 Data Center - StoryAI, NA1 Data Center - Webhooks & Alerts, NA1 Data Center - Workforce, StoryAI, Webhooks & Alerts, Workforce
Before: not present
After: We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce.
Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updates as they become available.
Before: not present
After: We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
Before: not present
After: The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET).
Any backlogged data is currently being processed and will be available shortly.
If you have any questions or are experiencing any continued issues, please reach out to support@fullstory.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Multiple Fullstory Services Unavailable (NA1 Data Center) (this change) Fullstory reported a critical NA1 outage affecting data capture (web and native mobile), the Fullstory web application, API and other services. It ran from 2026-09-01 15:19 UTC to 2026-09-01 20:36 UTC (5 h 17 min). Fullstory linked the issue to Google Cloud Platform; services were restored, with backlogged data still processing. | Major incident |
All FullStory changes → · FullStory profile · Markdown · JSON