# FullStory: Critical incident: Multiple Fullstory Services Unavailable (NA1 Data Center)

**Summary:** Fullstory reported a critical NA1 outage affecting data capture (web and native mobile), the Fullstory web application, API and other services. It ran from 2026-09-01 15:19 UTC to 2026-09-01 20:36 UTC (5 h 17 min). Fullstory linked the issue to Google Cloud Platform; services were restored, with backlogged data still processing. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-01 15:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wsc3pdln0hhm](https://stspg.io/wsc3pdln0hhm)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)
- Versions: before (none: first archived) → after incident\_version:51/8b8y4m9q25tt@6720c91f3da1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Multiple Fullstory Services Unavailable (NA1 Data Center)
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 15:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 20:36 UTC
```

**6. Added: Affected components**

```diff
+ Anywhere: Warehouse, API, Data Capture - Native Mobile, Data Capture - Web, EU1 Data Center - Fullstory Web Application, Fullstory Web Application, Guides and Surveys, NA1 Data Center - Anywhere: Warehouse, NA1 Data Center - API, NA1 Data Center - Data Capture - Native Mobile, NA1 Data Center - Data Capture - Web, NA1 Data Center - Fullstory Web Application, NA1 Data Center - Guides and Surveys, NA1 Data Center - StoryAI, NA1 Data Center - Webhooks & Alerts, NA1 Data Center - Workforce, StoryAI, Webhooks & Alerts, Workforce
```

**7. Added: Update** (investigating) · 2026-09-01 15:19 UTC

```diff
+ We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce. Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updates as they become available.
```

**8. Added: Update** (monitoring) · 2026-09-01 16:32 UTC

```diff
+ We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
```

**9. Added: Update** (resolved) · 2026-09-01 20:36 UTC

```diff
+ The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET). Any backlogged data is currently being processed and will be available shortly. If you have any questions or are experiencing any continued issues, please reach out to support@fullstory.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 15:19 UTC | Critical incident: Multiple Fullstory Services Unavailable (NA1 Data Center) (this change) | outage |

All FullStory changes: [timeline](https://rewindex.com/company/fullstory/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5534066335322c · Markdown: https://rewindex.com/change/i5534066335322c.md · JSON: https://rewindex.com/api/v1/changes/i5534066335322c · Generated 2026-10-18T03:33:57.196Z