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FullStory: Multiple Fullstory Services Unavailable (NA1 Data Center)

Impact: criticalStatus: resolvedStarted Resolved (5.3 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Fullstory reported a critical NA1 outage affecting data capture (web and native mobile), the Fullstory web application, API and other services. It ran from 2026-09-01 15:19 UTC to 2026-09-01 20:36 UTC (5 h 17 min). Fullstory linked the issue to Google Cloud Platform; services were restored, with backlogged data still processing.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: NA1 Data Center - WorkforceWorkforceGuides and SurveysNA1 Data Center - Guides and SurveysNA1 Data Center - StoryAIStoryAIFullstory Web ApplicationNA1 Data Center - Fullstory Web ApplicationData Capture - WebNA1 Data Center - Data Capture - WebAnywhere: WarehouseNA1 Data Center - Anywhere: WarehouseNA1 Data Center - Webhooks & AlertsWebhooks & AlertsAPINA1 Data Center - APIData Capture - Native MobileNA1 Data Center - Data Capture - Native MobileEU1 Data Center - Fullstory Web ApplicationFullstory Web Application

Timeline of updates

  1. investigating

    We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce. Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updates as they become available.

  2. monitoring

    We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

  3. resolved

    The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET). Any backlogged data is currently being processed and will be available shortly. If you have any questions or are experiencing any continued issues, please reach out to support@fullstory.com.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). FullStory profile · Recent FullStory incidents · Markdown · JSON