FullStory change history

FullStory reported a major incident affecting asset loading and session playback in the EU1 Data Center, recorded as starting and resolving at 2026-09-23 19:00 UTC (computed duration: 0 min). The vendor attributed broken playback to a captured-asset URL resolution change and said a rollback at 9:45am UTC fixed it.

Fullstory reported a critical NA1 outage affecting data capture (web and native mobile), the Fullstory web application, API and other services. It ran from 2026-09-01 15:19 UTC to 2026-09-01 20:36 UTC (5 h 17 min). Fullstory linked the issue to Google Cloud Platform; services were restored, with backlogged data still processing.

FullStory reported major Guides & Surveys degradation in its NA data center: guides, tours, surveys, and smart tips could display incorrectly, with interaction data delayed. The incident ran from 2026-06-11 13:58 UTC to 2026-06-11 17:08 UTC (3 h 10 min). Resource exhaustion caused the issue; delivery returned to normal, and additional safeguards are being implemented.

FullStory reported a major EU Native Mobile asset upload outage starting 2025-07-17 09:08 UTC, resolved at 2025-07-17 09:58 UTC (49 min). Its postmortem attributes 50-70% asset management request failures to routing issues caused by an upload-service update; EU-targeted native mobile builds likely failed. FullStory rolled back the change and implemented a fix.