Changes / FullStory / Slow or failure to load Fullstory
FullStory: Major incident: Slow or failure to load Fullstory
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Slow or failure to load Fullstory
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After: major
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After: resolved
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After: 2025-03-18 20:29 UTC
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After: 2025-03-19 00:09 UTC
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After: Data Capture - Native Mobile, Data Capture - Native Mobile Capture, Data Capture - Web, Data Capture - Web Capture, Fullstory Web Application
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After: At 4:19pm ET, we noticed users experiencing slow loading or failure to load Fullstory. We are rolling back recent changes and continuing to investigate and fully resolve this issue.
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After: We are continuing to investigate this issue.
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After: At 4:11 PM EDT, we detected an issue that resulted in degraded performance on Fullstory. The service has been restored, and we are actively investigating the root cause. We will provide further updates as our investigation progresses. If you encounter any additional issues or have questions, please contact support@fullstory.com.
Before: not present
After: We have implemented a fix that has resolved the issue and our team is still actively investigating the underlying cause to prevent future occurrences. Please reach out to support@fullstory.com if you experience any further issues.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Slow or failure to load Fullstory (this change) | Major incident |
All FullStory changes → · FullStory profile · Markdown · JSON