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FullStory: Slow or failure to load Fullstory

Impact: majorStatus: resolvedStarted Resolved (3.7 h)4 updatesSource: stspg.io (opens in new tab)
Summary

FullStory reported a major degradation causing slow loading or failure to load, affecting its web application and web/native mobile data capture. The incident started at 2025-03-18 20:29 UTC and was resolved at 2025-03-19 00:09 UTC, lasting 3 h 39 min. FullStory rolled back recent changes and implemented a fix; the underlying cause remained under investigation.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Fullstory Web ApplicationData Capture - WebData Capture - Web CaptureData Capture - Native MobileData Capture - Native Mobile Capture

Timeline of updates

  1. investigating

    At 4:19pm ET, we noticed users experiencing slow loading or failure to load Fullstory. We are rolling back recent changes and continuing to investigate and fully resolve this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    At 4:11 PM EDT, we detected an issue that resulted in degraded performance on Fullstory. The service has been restored, and we are actively investigating the root cause. We will provide further updates as our investigation progresses. If you encounter any additional issues or have questions, please contact support@fullstory.com.

  4. resolved

    We have implemented a fix that has resolved the issue and our team is still actively investigating the underlying cause to prevent future occurrences. Please reach out to support@fullstory.com if you experience any further issues.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). FullStory profile · Recent FullStory incidents · Markdown · JSON