Changes / FullStory / Fullstory unavailable for some users

FullStory: Major incident: Fullstory unavailable for some users

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Fullstory unavailable for some users
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-02-20 21:05 UTC
AddedResolved time#5
Before: not present
After: 2025-02-20 21:22 UTC
AddedAffected components#6
Before: not present
After: Fullstory Web Application
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating a Fullstory web application outage for some users. Note: This outage does not affect session capture.
AddedUpdatemonitoring#8
Before: not present
After: We've rolled back some changes that caused this outage and Fullstory should be back up and running again. Please reach out to support@fullstory.com with any further issues/questions.
AddedUpdateresolved#9
Before: not present
After: All systems are back to normal operations and are working as expected.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Fullstory unavailable for some users (this change)Major incident

All FullStory changes → · FullStory profile · Markdown · JSON