# FullStory change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [FullStory](https://rewindex.com/company/fullstory.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 8 | 8 | 2026-09-23 19:00 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-09-23 19:00 UTC | Major incident | [Major incident: Failure to load assets during playback for sessions (EU1 Data Center)](https://rewindex.com/change/i239c2fab142333.md) | outage | FullStory reported a major incident affecting asset loading and session playback in the EU1 Data Center, recorded as starting and resolving at 2026-09-23 19:00 UTC (computed duration: 0 min). The vendor attributed broken playback to a captured-asset URL resolution change and said a rollback at 9:45am UTC fixed it. |
| 2026-09-01 15:19 UTC | Major incident | [Critical incident: Multiple Fullstory Services Unavailable (NA1 Data Center)](https://rewindex.com/change/i5534066335322c.md) | outage | Fullstory reported a critical NA1 outage affecting data capture (web and native mobile), the Fullstory web application, API and other services. It ran from 2026-09-01 15:19 UTC to 2026-09-01 20:36 UTC (5 h 17 min). Fullstory linked the issue to Google Cloud Platform; services were restored, with backlogged data still processing. |
| 2026-06-11 13:58 UTC | Major incident | [Major incident: Guides & Surveys content delivery degraded](https://rewindex.com/change/i7b9f3c037e3ecb.md) | degradation | FullStory reported major Guides & Surveys degradation in its NA data center: guides, tours, surveys, and smart tips could display incorrectly, with interaction data delayed. The incident ran from 2026-06-11 13:58 UTC to 2026-06-11 17:08 UTC (3 h 10 min). Resource exhaustion caused the issue; delivery returned to normal, and additional safeguards are being implemented. |
| 2025-07-17 09:08 UTC | Major incident | [Major incident: Mobile asset upload outage in EU](https://rewindex.com/change/i8b1b4505774341.md) | outage | FullStory reported a major EU Native Mobile asset upload outage starting 2025-07-17 09:08 UTC, resolved at 2025-07-17 09:58 UTC (49 min). Its postmortem attributes 50-70% asset management request failures to routing issues caused by an upload-service update; EU-targeted native mobile builds likely failed. FullStory rolled back the change and implemented a fix. |
| 2025-06-12 18:21 UTC | Major incident | [Critical incident: Fullstory login and UI unavailable](https://rewindex.com/change/iae249c8253d854.md) | outage | FullStory’s critical Web Application outage prevented login and UI loading from 2025-06-12 18:21 UTC to 2025-06-13 01:36 UTC (7 h 14 min). FullStory attributed the outage to a GCP incident; captured sessions faced indexing delays, and all backlogged sessions were indexed by resolution. |
| 2025-06-05 15:47 UTC | Major incident | [Major incident: Slow loading in Fullstory UI](https://rewindex.com/change/i2867e66f137fc1.md) | degradation | FullStory reported a major degradation causing slow loading in the Fullstory Web Application, starting at 2025-06-05 15:47 UTC and lasting 24 min. The incident was resolved at 2025-06-05 16:11 UTC, with the application fully operational; no specific cause or fix was disclosed. |
| 2025-03-18 20:29 UTC | Major incident | [Major incident: Slow or failure to load Fullstory](https://rewindex.com/change/ib8b1ddfa8ba96a.md) | degradation | FullStory reported a major degradation causing slow loading or failure to load, affecting its web application and web/native mobile data capture. The incident started at 2025-03-18 20:29 UTC and was resolved at 2025-03-19 00:09 UTC, lasting 3 h 39 min. FullStory rolled back recent changes and implemented a fix; the underlying cause remained under investigation. |
| 2025-02-20 21:05 UTC | Major incident | [Major incident: Fullstory unavailable for some users](https://rewindex.com/change/ie786c833138814.md) | outage | FullStory reported a major Fullstory Web Application outage affecting some users from 2025-02-20 21:05 UTC to 2025-02-20 21:22 UTC, lasting 17 min. Session capture was unaffected; FullStory rolled back changes it said caused the outage and confirmed normal operations. |


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Canonical: https://rewindex.com/company/fullstory/changes · Markdown: https://rewindex.com/company/fullstory/changes.md · JSON: https://rewindex.com/api/v1/companies/fullstory/changes · Generated 2026-10-18T02:28:29.417Z