Changes / FullStory / Failure to load assets during playback for sessions (EU1 Data Center)

FullStory: Major incident: Failure to load assets during playback for sessions (EU1 Data Center)

Summary

FullStory reported a major incident affecting asset loading and session playback in the EU1 Data Center, recorded as starting and resolving at 2026-09-23 19:00 UTC (computed duration: 0 min). The vendor attributed broken playback to a captured-asset URL resolution change and said a rollback at 9:45am UTC fixed it.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Failure to load assets during playback for sessions (EU1 Data Center)
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-23 19:00 UTC
AddedResolved time#5
Before: not present
After: 2026-09-23 19:00 UTC
AddedUpdateresolved#6
Before: not present
After: A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for sessions in the EU1 Data Center. This was fixed by rolling back this change at 9:45am UTC.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Failure to load assets during playback for sessions (EU1 Data Center) (this change)
FullStory reported a major incident affecting asset loading and session playback in the EU1 Data Center, recorded as starting and resolving at 2026-09-23 19:00 UTC (computed duration: 0 min). The vendor attributed broken playback to a captured-asset URL resolution change and said a rollback at 9:45am UTC fixed it.
Major incident

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