FullStory: Failure to load assets during playback for sessions (EU1 Data Center)

Impact: majorStatus: resolvedStarted 2026-09-23 19:00 UTCResolved 2026-09-23 19:00 UTC (0 min)1 updateSource: stspg.io

Summary

FullStory reported a major incident affecting asset loading and session playback in the EU1 Data Center, recorded as starting and resolving at 2026-09-23 19:00 UTC (computed duration: 0 min). The vendor attributed broken playback to a captured-asset URL resolution change and said a rollback at 9:45am UTC fixed it.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

resolved2026-09-23 19:00 UTC
A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for sessions in the EU1 Data Center. This was fixed by rolling back this change at 9:45am UTC.

Rewindex changes for this incident

Major incident: Failure to load assets during playback for sessions (EU1 Data Center) 2026-09-23 19:00 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). FullStory profile · Recent FullStory incidents · Markdown · JSON