# FullStory: Failure to load assets during playback for sessions (EU1 Data Center)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-23 19:00 UTC · Resolved: 2026-09-23 19:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/lqb09ghwcbrz](https://stspg.io/lqb09ghwcbrz)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Summary

FullStory reported a major incident affecting asset loading and session playback in the EU1 Data Center, recorded as starting and resolving at 2026-09-23 19:00 UTC (computed duration: 0 min). The vendor attributed broken playback to a captured-asset URL resolution change and said a rollback at 9:45am UTC fixed it. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-09-23 19:00 UTC: A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for sessions in the EU1 Data Center. This was fixed by rolling back this change at 9:45am UTC.

## Rewindex changes for this incident

- 2026-09-23 19:00 UTC: [Major incident: Failure to load assets during playback for sessions (EU1 Data Center)](https://rewindex.com/change/i239c2fab142333.md)


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Canonical: https://rewindex.com/company/fullstory/incidents/g6s4vb50zs1s · Markdown: https://rewindex.com/company/fullstory/incidents/g6s4vb50zs1s.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/g6s4vb50zs1s · Generated 2026-10-18T09:56:56.777Z