CompaniesCanvaMonthly reportsOctober 2021
Canva in October 2021: incidents, uptime and changes
6incidents posted
2labelled major or critical
92.18%free of major/critical
91.65%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 2.4 days, incident time 2.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 1 · No impact listed 3
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Users seeing a 403 error message or blank screen while logging into Canva through a mobile web browser on Android | Major | 2 d | resolved | 10-15 | |
| Issues retrieving designs on the homepage | Major | 11 min | resolved | 10-31 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Unable to publish and schedule designs to Facebook and Instagram | No impact listed | 11 h | resolved | 10-04 | |
| Error 500 when searching in Canva | No impact listed | 41 min | resolved | 10-21 | |
| Users in Southeast Asia might experience issues viewing image thumbnails on the editor, downloading designs and accessing the Help Center Page. | No impact listed | 1.5 h | resolved | 10-28 | |
| Issues in the editor when deleting charts | Minor | 4.0 h | resolved | 10-29 |
Cite this
Canva posted 6 status incidents in October 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Canva in October 2021
- Vendor
- Canva
- Date
- URL
- https://rewindex.com/company/canva/2021/10