# Canva in October 2021: incidents, uptime and changes

> Canva in October 2021: 6 incidents on its status page (2 major or critical), 92.18% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Canva’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/canva/2021/10
Last updated: 2021-11-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 1, none 3
- Uptime (vendor-reported): 92.18% free of major/critical incidents, 91.65% free of any incident; outage time 2.4 days, incident time 2.6 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2021](https://rewindex.com/company/canva/2021/09.md) · Next: [November 2021](https://rewindex.com/company/canva/2021/11.md) · [All months](https://rewindex.com/company/canva/reports.md) · [Canva](https://rewindex.com/company/canva.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users seeing a 403 error message or blank screen while logging into Canva through a mobile web browser on Android](https://rewindex.com/company/canva/incidents/4bmg1hqxbdxz.md) | major | 2021-10-15 12:27 UTC | 2021-10-17 22:26 UTC | 2 d | resolved |
| [Issues retrieving designs on the homepage](https://rewindex.com/company/canva/incidents/843zq4s1zhfj.md) | major | 2021-10-31 23:15 UTC | 2021-10-31 23:26 UTC | 11 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to publish and schedule designs to Facebook and Instagram](https://rewindex.com/company/canva/incidents/j0cfk6dj5mk2.md) | none | 2021-10-04 16:36 UTC | 2021-10-05 04:02 UTC | 11 h | resolved |
| [Users seeing a 403 error message or blank screen while logging into Canva through a mobile web browser on Android](https://rewindex.com/company/canva/incidents/4bmg1hqxbdxz.md) | major | 2021-10-15 12:27 UTC | 2021-10-17 22:26 UTC | 2 d | resolved |
| [Error 500 when searching in Canva](https://rewindex.com/company/canva/incidents/pg1jhps16602.md) | none | 2021-10-21 07:58 UTC | 2021-10-21 08:39 UTC | 41 min | resolved |
| [Users in Southeast Asia might experience issues viewing image thumbnails on the editor, downloading designs and accessing the Help Center Page.](https://rewindex.com/company/canva/incidents/yfd8xcrk7g5s.md) | none | 2021-10-28 11:41 UTC | 2021-10-28 13:09 UTC | 1.5 h | resolved |
| [Issues in the editor when deleting charts](https://rewindex.com/company/canva/incidents/761gky3q3mnl.md) | minor | 2021-10-29 08:40 UTC | 2021-10-29 12:37 UTC | 4.0 h | resolved |
| [Issues retrieving designs on the homepage](https://rewindex.com/company/canva/incidents/843zq4s1zhfj.md) | major | 2021-10-31 23:15 UTC | 2021-10-31 23:26 UTC | 11 min | resolved |

## Cite this

Canva posted 6 status incidents in October 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/canva/2021/10
- Citation: Canva, “Canva in October 2021” (2021-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/canva/2021/10 (CC BY 4.0).
- Markdown link: `[Canva: Canva in October 2021 (2021-10-01)](https://rewindex.com/company/canva/2021/10)`


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Canonical: https://rewindex.com/company/canva/2021/10 · Markdown: https://rewindex.com/company/canva/2021/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:09.828Z