BigCommerce change history

BigCommerce reported a major Checkout & Payment Processing outage: QuickBooks Payments stores could not transact from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, lasting 3 h 39 min. A fix was deployed; at resolution, BigCommerce said merchants could disconnect and reconnect their QuickBooks.

BigCommerce reported a major Storefront incident in which products incorrectly appeared as "out of stock" on category pages, potentially misleading shoppers about availability. It started at 2026-09-23 20:16 UTC and was resolved at 2026-09-23 23:14 UTC, lasting 2 h 57 min; no cause or fix was stated.

BigCommerce’s critical contact center outage started at 2026-09-16 09:15 UTC and lasted 6 h 27 min, resolving at 2026-09-16 15:42 UTC. Phone, Chat, and Web cases were initially unavailable, followed by delays or intermittent errors. BigCommerce attributed the disruption to its service provider, which rolled out a fix region by region.

BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated.

BigCommerce reported a major Control Panel incident affecting Microsoft Azure AD Single Sign-On login for a subset of stores. It started at 2026-08-25 06:56 UTC and was resolved at 2026-08-25 07:25 UTC, lasting 29 min; BigCommerce identified the issue and reported implementing a fix before resolution.

BigCommerce reported a major Checkout & Payment Processing outage causing transaction errors for merchants using Cybersource V2, starting 2026-07-16 00:39 UTC and lasting 9 h 53 min. BigCommerce attributed it to a provider outage; Cybersource applied mitigation, and BigCommerce reported no further payment-processing issues when it resolved the incident at 2026-07-16 10:33 UTC.

BigCommerce reported a major Storefront availability incident affecting a subset of stores, starting at 2026-07-10 21:11 UTC and resolved at 2026-07-11 00:04 UTC, lasting 2 h 52 min. Engineers investigated, but no cause or specific fix was stated.

BigCommerce reported a major Analytics outage preventing shopper-event capture; Control Panel Analytics Reports and Facebook Conversions API (FBCAPI) data for the affected window remain degraded or missing. It started and was resolved at 2026-06-23 03:57 UTC (computed duration: 0 min); engineers resolved the issue, and current events are processing normally.

BigCommerce reported a major incident affecting storefront search availability and latency for a subset of stores in Australia. It started at 2026-06-18 22:20 UTC and was resolved at 2026-06-18 22:29 UTC, with a reported duration of 8 min; no cause or fix was stated.