# BigCommerce change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [BigCommerce](https://rewindex.com/company/bigcommerce.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 9 | 9 | 2026-10-05 18:45 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-10-05 18:45 UTC | Major incident | [Major incident: QuickBooks Payments stores cannot transact](https://rewindex.com/change/i4e64c17b39c91e.md) | outage | BigCommerce reported a major Checkout & Payment Processing outage: QuickBooks Payments stores could not transact from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, lasting 3 h 39 min. A fix was deployed; at resolution, BigCommerce said merchants could disconnect and reconnect their QuickBooks. |
| 2026-09-23 20:16 UTC | Major incident | [Major incident: Inaccurate product stock on category pages](https://rewindex.com/change/i0b1476bc6dd3cd.md) | degradation | BigCommerce reported a major Storefront incident in which products incorrectly appeared as "out of stock" on category pages, potentially misleading shoppers about availability. It started at 2026-09-23 20:16 UTC and was resolved at 2026-09-23 23:14 UTC, lasting 2 h 57 min; no cause or fix was stated. |
| 2026-09-16 09:15 UTC | Major incident | [Critical incident: Contact Center System Outage](https://rewindex.com/change/i0f7baa7f0b5df2.md) | outage | BigCommerce’s critical contact center outage started at 2026-09-16 09:15 UTC and lasted 6 h 27 min, resolving at 2026-09-16 15:42 UTC. Phone, Chat, and Web cases were initially unavailable, followed by delays or intermittent errors. BigCommerce attributed the disruption to its service provider, which rolled out a fix region by region. |
| 2026-09-14 22:09 UTC | Major incident | [Major incident: Unable to export Catalog using Modern Import/Export](https://rewindex.com/change/iaa8644bb938cd6.md) | outage | BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated. |
| 2026-08-25 06:56 UTC | Major incident | [Major incident: Single Sign-On (Microsoft) login issue for subset of stores](https://rewindex.com/change/id035698bfa40cb.md) | outage | BigCommerce reported a major Control Panel incident affecting Microsoft Azure AD Single Sign-On login for a subset of stores. It started at 2026-08-25 06:56 UTC and was resolved at 2026-08-25 07:25 UTC, lasting 29 min; BigCommerce identified the issue and reported implementing a fix before resolution. |
| 2026-07-16 00:39 UTC | Major incident | [Major incident: Payment issues with Cybersource V2 provider](https://rewindex.com/change/i33215d8c4f6db5.md) | outage | BigCommerce reported a major Checkout & Payment Processing outage causing transaction errors for merchants using Cybersource V2, starting 2026-07-16 00:39 UTC and lasting 9 h 53 min. BigCommerce attributed it to a provider outage; Cybersource applied mitigation, and BigCommerce reported no further payment-processing issues when it resolved the incident at 2026-07-16 10:33 UTC. |
| 2026-07-10 21:11 UTC | Major incident | [Major incident: Availability Issues](https://rewindex.com/change/i744286fe7e6a83.md) | outage | BigCommerce reported a major Storefront availability incident affecting a subset of stores, starting at 2026-07-10 21:11 UTC and resolved at 2026-07-11 00:04 UTC, lasting 2 h 52 min. Engineers investigated, but no cause or specific fix was stated. |
| 2026-06-23 03:57 UTC | Major incident | [Major incident: Analytics Incident](https://rewindex.com/change/i81b19b79c219f8.md) | outage | BigCommerce reported a major Analytics outage preventing shopper-event capture; Control Panel Analytics Reports and Facebook Conversions API (FBCAPI) data for the affected window remain degraded or missing. It started and was resolved at 2026-06-23 03:57 UTC (computed duration: 0 min); engineers resolved the issue, and current events are processing normally. |
| 2026-06-18 22:20 UTC | Major incident | [Major incident: Storefront Search Issues for Subset of AU Stores](https://rewindex.com/change/ic486dbcc83a560.md) | degradation | BigCommerce reported a major incident affecting storefront search availability and latency for a subset of stores in Australia. It started at 2026-06-18 22:20 UTC and was resolved at 2026-06-18 22:29 UTC, with a reported duration of 8 min; no cause or fix was stated. |


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Canonical: https://rewindex.com/company/bigcommerce/changes · Markdown: https://rewindex.com/company/bigcommerce/changes.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/changes · Generated 2026-10-18T02:25:13.174Z