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CompaniesBigCommerceMonthly reportsFebruary 2020

BigCommerce in February 2020: incidents, uptime and changes

8incidents posted
3labelled major or critical
99.29%free of major/critical
99.05%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 4 h 54 min, incident time 6 h 36 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 3 · No impact listed 2

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Import and export issueMajor38 minresolved02-14
webhook delivery issuesMajor2.5 hresolved02-14
Checkout issue impacting a subset of storesMajor1.7 hresolved02-20

Other incidents 5

IncidentImpactStartedDurationStatusDay
Processor Declines External to BigCommerceNo impact listed1.9 hresolved02-07
Availability issues with www.bigcommerce.comNo impact listed14 minresolved02-11
mail12.bigcommerce.com accessibility issues.Minor22 minresolved02-12
Availability issues with BigCommerce storesMinor28 minresolved02-14
Issue receiving 2-Step Verification emailsMinor52 minresolved02-20

Cite this

BigCommerce posted 8 status incidents in February 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in February 2020
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2020/02

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