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CompaniesBigCommerceMonthly reportsJanuary 2020

BigCommerce in January 2020: incidents, uptime and changes

9incidents posted
2labelled major or critical
99.52%free of major/critical
95.73%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 34 min, incident time 31 h 42 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 5 · No impact listed 2

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Availability issues with BigCommerce storesMajor2.2 hresolved01-11
Elevated response times for a subset of storesMajor1.4 hresolved01-16

Other incidents 7

IncidentImpactStartedDurationStatusDay
Import and export issuesMinor1.3 hresolved01-10
Webhook Delivery DelaysMinor14 hresolved01-11
Webhook Delivery IssuesMinor25 minresolved01-13
Availability issues with BigCommerce storesMinor49 minresolved01-13
Availability issues with BigCommerce storesNo impact listed0 minresolved01-14
Availability issues with BigCommerce storesNo impact listed0 minresolved01-17
Webhook delivery issuesMinor14 hresolved01-31

Cite this

BigCommerce posted 9 status incidents in January 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in January 2020
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2020/01

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