# BigCommerce in January 2020: incidents, uptime and changes

> BigCommerce in January 2020: 9 incidents on its status page (2 major or critical), 99.52% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2020/01
Last updated: 2020-02-01T00:00:00Z

- Incidents posted: 9 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 5, none 2
- Uptime (vendor-reported): 99.52% free of major/critical incidents, 95.73% free of any incident; outage time 3 h 34 min, incident time 31 h 42 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2019](https://rewindex.com/company/bigcommerce/2019/12.md) · Next: [February 2020](https://rewindex.com/company/bigcommerce/2020/02.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/vkd6p2j0k08q.md) | major | 2020-01-11 19:03 UTC | 2020-01-11 21:14 UTC | 2.2 h | resolved |
| [Elevated response times for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/njsr1zzh95wj.md) | major | 2020-01-16 07:11 UTC | 2020-01-16 08:34 UTC | 1.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Import and export issues](https://rewindex.com/company/bigcommerce/incidents/s38gnnjsz6v9.md) | minor | 2020-01-10 15:19 UTC | 2020-01-10 16:36 UTC | 1.3 h | resolved |
| [Webhook Delivery Delays](https://rewindex.com/company/bigcommerce/incidents/yzf6g87nhdv0.md) | minor | 2020-01-11 14:34 UTC | 2020-01-12 04:32 UTC | 14 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/vkd6p2j0k08q.md) | major | 2020-01-11 19:03 UTC | 2020-01-11 21:14 UTC | 2.2 h | resolved |
| [Webhook Delivery Issues](https://rewindex.com/company/bigcommerce/incidents/392vvp8j13j8.md) | minor | 2020-01-13 16:00 UTC | 2020-01-13 16:25 UTC | 25 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/wdrmh09pwlqw.md) | minor | 2020-01-13 22:28 UTC | 2020-01-13 23:17 UTC | 49 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/vzjzxp1x0mt0.md) | none | 2020-01-14 16:27 UTC | 2020-01-14 16:27 UTC | 0 min | resolved |
| [Elevated response times for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/njsr1zzh95wj.md) | major | 2020-01-16 07:11 UTC | 2020-01-16 08:34 UTC | 1.4 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/my9c06r5g656.md) | none | 2020-01-17 19:57 UTC | 2020-01-17 19:57 UTC | 0 min | resolved |
| [Webhook delivery issues](https://rewindex.com/company/bigcommerce/incidents/bgnlcnn1z24z.md) | minor | 2020-01-31 08:24 UTC | 2020-01-31 22:14 UTC | 14 h | resolved |

## Cite this

BigCommerce posted 9 status incidents in January 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2020/01
- Citation: BigCommerce, “BigCommerce in January 2020” (2020-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2020/01 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in January 2020 (2020-01-01)](https://rewindex.com/company/bigcommerce/2020/01)`


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Canonical: https://rewindex.com/company/bigcommerce/2020/01 · Markdown: https://rewindex.com/company/bigcommerce/2020/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:29.626Z