# BigCommerce in February 2020: incidents, uptime and changes

> BigCommerce in February 2020: 8 incidents on its status page (3 major or critical), 99.29% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2020/02
Last updated: 2020-03-01T00:00:00Z

- Incidents posted: 8 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 3, none 2
- Uptime (vendor-reported): 99.29% free of major/critical incidents, 99.05% free of any incident; outage time 4 h 54 min, incident time 6 h 36 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2020](https://rewindex.com/company/bigcommerce/2020/01.md) · Next: [March 2020](https://rewindex.com/company/bigcommerce/2020/03.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Import and export issue](https://rewindex.com/company/bigcommerce/incidents/5397yfx87pxv.md) | major | 2020-02-14 15:11 UTC | 2020-02-14 15:49 UTC | 38 min | resolved |
| [webhook delivery issues](https://rewindex.com/company/bigcommerce/incidents/g0tsrvh2vw29.md) | major | 2020-02-14 16:35 UTC | 2020-02-14 19:08 UTC | 2.5 h | resolved |
| [Checkout issue impacting a subset of stores](https://rewindex.com/company/bigcommerce/incidents/qr0pf1zr6ykj.md) | major | 2020-02-20 16:49 UTC | 2020-02-20 18:32 UTC | 1.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Processor Declines External to BigCommerce](https://rewindex.com/company/bigcommerce/incidents/y3p4dsm1d814.md) | none | 2020-02-07 17:19 UTC | 2020-02-07 19:13 UTC | 1.9 h | resolved |
| [Availability issues with www.bigcommerce.com](https://rewindex.com/company/bigcommerce/incidents/8xld0j1rb7d5.md) | none | 2020-02-11 07:27 UTC | 2020-02-11 07:41 UTC | 14 min | resolved |
| [mail12.bigcommerce.com accessibility issues.](https://rewindex.com/company/bigcommerce/incidents/nh0n5wkzqqnw.md) | minor | 2020-02-12 07:33 UTC | 2020-02-12 07:55 UTC | 22 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/cyvyk1nz6ck5.md) | minor | 2020-02-14 12:06 UTC | 2020-02-14 12:34 UTC | 28 min | resolved |
| [Import and export issue](https://rewindex.com/company/bigcommerce/incidents/5397yfx87pxv.md) | major | 2020-02-14 15:11 UTC | 2020-02-14 15:49 UTC | 38 min | resolved |
| [webhook delivery issues](https://rewindex.com/company/bigcommerce/incidents/g0tsrvh2vw29.md) | major | 2020-02-14 16:35 UTC | 2020-02-14 19:08 UTC | 2.5 h | resolved |
| [Issue receiving 2-Step Verification emails](https://rewindex.com/company/bigcommerce/incidents/yc0vppnmz11f.md) | minor | 2020-02-20 00:46 UTC | 2020-02-20 01:38 UTC | 52 min | resolved |
| [Checkout issue impacting a subset of stores](https://rewindex.com/company/bigcommerce/incidents/qr0pf1zr6ykj.md) | major | 2020-02-20 16:49 UTC | 2020-02-20 18:32 UTC | 1.7 h | resolved |

## Cite this

BigCommerce posted 8 status incidents in February 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2020/02
- Citation: BigCommerce, “BigCommerce in February 2020” (2020-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2020/02 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in February 2020 (2020-02-01)](https://rewindex.com/company/bigcommerce/2020/02)`


---
Canonical: https://rewindex.com/company/bigcommerce/2020/02 · Markdown: https://rewindex.com/company/bigcommerce/2020/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:26:21.175Z