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CompaniesTwilioMonthly reportsApril 2025

Twilio in April 2025: incidents, uptime and changes

166incidents posted
2labelled major or critical
98.50%free of major/critical
15.88%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 48 min, incident time 25.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 134 · No impact listed 30

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Call Failures From Subscribers to Twilio Phone Numbers in Greece and Poland.Major5.3 hresolved04-16
SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free NumbersMajor5.5 hresolved04-22

Other incidents 164

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to Multiple Networks in South Africa via a Subset of International NumbersNo impact listed2.6 hresolved04-01
Issue With Subaccount Closures FailingMinor3.1 hresolved04-01
MMS Delivery Failures to Verizon Wireless in United States of America via a Subset of ShortcodesMinor6.5 hresolved04-01
On Call Engineers are InvestigatingNo impact listed2 minresolved04-01
Twilio Programmable Messaging API AffectedNo impact listed0 minresolved04-01
SMS Delivery Reports Delays to Claro Network in BrazilMinor13 hresolved04-01
SMS Delivery Reports Delays to T-Mobile Network in the United States via Subset of Toll Free NumbersMinor23 hresolved04-01
SMS Delivery Delays to Telecall Network in Brazil via Subset of Short CodesMinor8.7 hresolved04-01
AccSec Indonesia Indosat API IssueMinor11 hresolved04-02
Message Status Event Steams IssueNo impact listed25 minresolved04-02
SMS Delivery Failures on H3G Network in SwedenMinor6.0 hresolved04-02
Elevated 5xx in Twilio console with RoleAssignments/AccountsMinor10 hresolved04-02
SMS Delivery Report Delays to Multiple Networks in GreeceMinor2.5 hresolved04-02
SMS Delivery Report Delays to Claro Network in BrazilMinor14 hresolved04-02
Customers are Unable to Submit a Ticket through Twilio Help CenterNo impact listed18 minresolved04-02
SMS Delivery Delays to U.S. Cellular Network in the U.S.Minor4.1 hresolved04-02
SMS Delivery Failures to Multiple Networks in Chile For a Subset of Domestic NumbersMinor2.7 hresolved04-02
Customers Encountering Issues With Live ChatMinor2.3 hresolved04-02
SMS Delivery Failures to Tre Network in SwedenMinor2.7 hresolved04-02
SMS Delivery Delays to Brisanet Network in BrazilMinor20 hresolved04-02
Delays in Conversations SDK and Sync SDK real-time data updatesNo impact listed0 minresolved04-03
"Automated Alert: Minimal Customer Impact"No impact listed18 minresolved04-03
SMS Delivery Failures to Claro Network in PeruMinor2.5 hresolved04-03
Issue With Whatsapp Media MessagesNo impact listed29 minresolved04-03
Logins to Flex are FailingMinor1.5 hresolved04-03
Voice Transcriptions DelayedMinor2.3 hresolved04-03
A Short Latency Spike in Flex Resulted in a Few Errors Orchestrating Tasks and Meetings. Less Than 15 Errors Were Observed.Minor8 minresolved04-03
SMS Delivery Delays to O2 in Czech RepublicMinor3.1 hresolved04-03
Call Failures From US Network Subscribers to a Subset of Twilio's Toll Free NumbersMinor3.1 hresolved04-03
Call Failures From Canadian Network Subscribers to a Subset of Twilio Toll Free NumbersMinor3.3 hresolved04-03
Customers Unable to Select Business Profile When Applying for a Sender IDNo impact listed0 minresolved04-03
SMS Delivery Delays To Claro Network In BrazilNo impact listed29 hresolved04-04
SMS Delivery Delays to Mascom in BotswanaMinor6.7 hresolved04-05
Twilio Messaging API AffectedNo impact listed0 minresolved04-05
SMS Delivery Delays to MTN Network in NigeriaMinor4.8 hresolved04-06
SMS Delivery Delay and Failures to Dish Network in the United States of America via a subset of LongcodeMinor18 hresolved04-07
SMS Delivery Delays to Africell Network in DR CongoMinor4.7 hresolved04-07
Subset of Customers Unable to Assign Phone Numbers to Trust ProductsMinor4.0 hresolved04-07
SMS Delivery Delays and Failures to TIM in BrazilMinor13 hresolved04-08
SMS Delivery Delays to GrameenPhone Network In BangladeshMinor2.7 hresolved04-08
New Connect-App Creation & Update Failing AffectedNo impact listed0 minresolved04-08
Meta Template Approval Webhook Delivery FailureMinor3 dresolved04-08
On Call Engineers are Investigating an issue with Missing Participant Events on Video Insights Participant TimelineNo impact listed1 minresolved04-08
SMS Delivery Delays to MTN Network in ZambiaMinor7.6 hresolved04-08
SMS Delivery Delays to US Cellular Corp in the United States via a Subset of Short CodesMinor4.1 hresolved04-09
Outbound SMS Delivery Delays to America Net Network in BrazilMinor7.4 hresolved04-09
SMS Delivery Delay to AT&T Network in United States of AmericaNo impact listed0 minresolved04-09
SMS Delivery Failures and Delays to Cingular Wireless AT&T in the US Over a Subset of LongcodesNo impact listed0 minresolved04-09
Issues Retrieving and Updating Phone Number ConfigurationsNo impact listed0 minresolved04-09
SMS Delivery Delay and Failures To And From Subset of Chile Twilio NumbersMinor2.5 hresolved04-09
SMS Delivery Delays to Airtel in UgandaMinor5.2 hresolved04-09
SMS Delivery Delays to Brisanet Network in BrazilMinor5.1 hresolved04-09
SMS Delivery Delays to MTN in NigeriaMinor5.1 hresolved04-09
SMS Character Encoding Issue for Korean, Arabic, and Spanish to a Subset of Small Networks in the US via a Subset of Short CodesMinor21 hresolved04-09
SMS Delivery Delays to Algar Telecom (CTBC) in BrazilMinor5.7 hresolved04-10
SMS Delivery Delays and Failures to Cingular Wireless AT&T in US Over a Subset of Longcodes.No impact listed0 minresolved04-10
SMS Delivery Report Delays to C-Spire in United States of America via subset of Shortcodes and TollFree NumbersMinor3.2 hresolved04-10
SMS Delivery Delays to Claro Network in BrazilMinor3.0 hresolved04-10
SMS Delivery Delays to AT&T Mexico Network in MexicoMinor5.1 hresolved04-10
MMS Scheduled Media Deletions FailingMinor3.2 hresolved04-10
SMS Delivery Delays to Algar Telecom (CTBC) in BrazilMinor3.0 hresolved04-10
Call Quality Issues to a Subset Of Mexico Phone NumbersMinor4.7 hresolved04-10
Gather Speech Recognition Returning English (en-US) Results When Language Hebrew (he-IL) SpecifiedMinor26 hresolved04-10
SMS Delivery Report Delays to Entel Network in PeruMinor4.7 hresolved04-10
SMS Delivery Delays to Appalachian Wireless in United States of AmericaMinor23 hresolved04-11
MMS delivery delays to multiple networks in AustraliaMinor39 hresolved04-12
SMS Delivery Delays to Telefonica in ColombiaMinor17 hresolved04-12
Error 30036 on SMS and RCS Verifications With Twilio VerifyMinor3.9 hresolved04-12
SMS Delivery Delays to Verizon Wireless in United States of America via Subset of ShortcodesMinor1.7 hresolved04-12
SMS Delivery Report Delays to MTN Network in NigeriaMinor5.3 hresolved04-12
SMS Delivery Failures to Cingular Wireless (AT&T) in United States of AmericaMinor4.2 hresolved04-13
AccSec-Identity AT&T | US API ErrorsMinor13 hresolved04-13
SMS Delivery Failures to Safaricom in EthiopiaMinor8.6 hresolved04-14
AccSec UK API ErrorMinor4.5 hresolved04-14
SMS Delivery Delays to Djibouti Telecom Network In Djibouti.Minor4.5 hresolved04-14
Flex Billing model change is broken for trial accounts.No impact listed3.4 hresolved04-14
SMS Delivery Delays to 9mobile in Nigeria.No impact listed5.1 hresolved04-14
SMS Delivery Failure To Multiple US Networks Via a Subset of Short CodesNo impact listed0 minresolved04-14
Intermittent Meta Template Category Events FailingMinor4.0 hresolved04-14
Delivery report delay to A1 network in Serbia via a subset of Alphanumeric sender ID'sMinor7.1 hresolved04-14
SMS Delivery Delays and Failures to Liberty Mobile Network in Puerto RicoMinor5.0 hresolved04-15
Inbound Call Failures to Twilio Phone Numbers in KoreaMinor18 hresolved04-15
SMS Delivery Delays to Verizon Wireless in United States of America Via Subset of ShortcodeMinor4.3 hresolved04-15
SMS Delivery Report Delays to Claro in Dominican RepublicMinor3.7 hresolved04-15
Automated Alert: No Customer Impact Voice Calls causing 5XX errorsNo impact listed53 minresolved04-15
SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio NumbersMinor3.0 hresolved04-15
Degradation to Multiple Twilio ServicesMinor5.1 hresolved04-15
Issue in Trust HubNo impact listed0 minresolved04-15
SMS Delivery Delays to Entel Network in ChileMinor16 hresolved04-16
Automated Alert: No Customer ImpactNo impact listed31 minresolved04-16
SMS Delivery Delays to and From a Subset of Twilio Australia Longcode NumbersMinor6.4 hresolved04-16
SMS Delivery Delays to Claro in BrazilMinor9.7 hresolved04-16
SMS Delivery Delays to Moov and Orange in Côte D'IvoireMinor31 hresolved04-16
SMS Delivery Delays to and from Multiple Networks in South Africa via Subset of LongcodesMinor16 hresolved04-16
SMS Delivery Delays to Multiple Networks in Malaysia and African CountriesMinor4.3 hresolved04-17
SMS Delivery Delays To Ditto Network in the PhilippinesMinor6.7 hresolved04-17
SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender IDMinor3.0 hresolved04-17
SMS Delivery Delays to Multiple Network in Argentina Over a Subset of Short CodeMinor38 hresolved04-17
SMS Delivery Delays to Syriatel Holdings in Syrian Arab RepublicMinor6.3 hresolved04-17
SMS Delivery Delays and Failures to 9mobile in NigeriaMinor4 dresolved04-17
SMS Delivery Failures To and From a Subset of Twilio Phone Numbers in ChileMinor3.0 hresolved04-17
SMS Delivery Delays to Algar Telecom (CTBC) Network in BrazilMinor4 dresolved04-17
Errors Across Multiple Twilio ProductsMinor2.7 hresolved04-17
On Call Engineers are InvestigatingNo impact listed11 minresolved04-18
Meta returning 5xx for whatsapp registration API'sMinor2.0 hresolved04-19
Call Failures From Colombia Carriers to a Subset of Twilio Colombia NumbersNo impact listed4.5 hresolved04-19
SMS Delivery Delays To MegaFon and Babilon-M Networks In TajikistanMinor4.8 hresolved04-21
On Call Engineers are Investigating an issueMinor12 minresolved04-21
Conversation Relay returns unexpected “last:false” ResponseMinor57 minresolved04-22
SMS Delivery Report Delays to Onvoy Spectrum Mobile Network in the US for a Subset of ShortcodesMinor2 dresolved04-22
Voice Insights Call Summaries DelayedNo impact listed0 minresolved04-22
On Call Engineers Investigating Intermittent Errors with Lookup API for Reassigned Number Packages.No impact listed58 minresolved04-22
Call Quality Issues from Canadian Network Subscribers to a Subset of Twilio's NumbersMinor3.5 hresolved04-22
Retroactive: Flex and Task Router 5xx Errors Impacting Voice TrafficNo impact listed13 minresolved04-23
SMS Delivery Delays and Failures to TIGO / COMCEL in GuatemalaMinor4.5 hresolved04-23
Automated Alert: No Customer ImpactNo impact listed41 minresolved04-23
Disruption to Emails Sent via Verify and Flex MessagingMinor7.0 hresolved04-23
SMS Delivery Delays and Failures to Telekom in South Africa 655-02Minor3.5 hresolved04-24
SMS Delivery Delays to Multiple Networks in ThailandMinor6.1 hresolved04-24
SMS Delivery Delays to to H3G in United Kingdom of Great Britain and Northern IrelandMinor2.3 hresolved04-24
Call Failures From Subscribers To US Twilio Toll Free Phone NumbersMinor7.0 hresolved04-24
SMS Delivery Delay to Surf Telecom Network in BrazilMinor7.7 hresolved04-24
SMS Delivery Delays and Failures to Drillisch 1&1 in GermanyMinor2.7 hresolved04-24
SMS Delivery Delays and Failures To Djibouti Telecom In DjiboutiMinor18 hresolved04-24
SMS Delivery Delays to Smart Network in Philippines Over A Subset Of Pre Registered Sender IDMinor15 hresolved04-25
SMS Delivery Delays and Failures to Orange Network in Equatorial GuineaMinor8.4 hresolved04-25
SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern IrelandMinor5.7 hresolved04-25
Increase in WhatsApp Messages Failing With Error Code 63012Minor51 minresolved04-25
SMS Delivery Delays to Multiple Networks in ColombiaMinor19 hresolved04-25
Intermittent Issues with Inbound Webhook Resolutions for all RCS Inbound MessagesMinor1.2 hresolved04-25
AccSec Canada API IssueMinor5.9 hresolved04-26
SMS Delivery Delays to America Net Network in BrazilMinor16 hresolved04-26
SMS Delivery Delays to 9mobile Network in NigeriaMinor37 hresolved04-26
Call Failures From Subscribers To Ireland Twilio Landline NumbersMinor3.0 hresolved04-26
SMS Delivery Delays To Orange Network in Dominican RepublicMinor8.8 hresolved04-27
Account Security - Canada API IssueMinor1.6 hresolved04-27
SMS Delivery Delays to Entel in PeruMinor4.1 hresolved04-27
MMS Delivery Failures to T-Mobile in United States of America via Subset of ShortcodesMinor2.0 hresolved04-28
MMS Delivery Delays and Failures to T-Mobile (Formerly Metro PCS Wireless) in United States of America over a subset of short codes.Minor2.1 hresolved04-28
SMS Delivery Delays To SurfTelecom Network In BrazilMinor11 hresolved04-28
Message Delivery to ATT AffectedNo impact listed0 minresolved04-28
Issue with Deploying Build in Functions and AssetsMinor2.5 hresolved04-28
Call Quality Issue From Subset of Twilio Phone Numbers In BrazilMinor4.6 hresolved04-28
SMS Delivery Delays and Failures From and To Multiple Networks in SpainMinor34 hresolved04-28
Call Failures From and To Twilio Phone Numbers in SpainMinor34 hresolved04-28
SMS Delivery Delays and Failures to Multiple Networks in PortugalMinor11 hresolved04-28
SMS Delivery Delays to MTN in NigeriaMinor3.5 hresolved04-28
SMS Delivery Delays to Mattel in MauritaniaMinor29 hresolved04-28
Call Failures to and From Twilio Phone Numbers in PortugalMinor7.0 hresolved04-28
SMS Delivery Delays to Orange in MoroccoMinor14 hresolved04-28
SMS Delivery Delays and Failures to Digi Network in PortugalMinor25 hresolved04-29
SMS Delivery Delays to Digi in Romania over Pre-Registered Sender ID'sMinor4.7 hresolved04-29
SMS Delivery Report Delays to A1 Network in BulgariaMinor22 hresolved04-29
SMS Delivery Delays to Orange in Côte d'IvoireMinor6.8 hresolved04-29
Server Returning 5XX errors for Verify Silent Network Auth in IndonesiaMinor1.6 hresolved04-30
SMS Delivery Delays to Bouygues Telecom in FranceMinor12 hresolved04-30
SMS Delivery Delays to Bouygues Telecom in FranceMinor24 minresolved04-30
Elevated 5XX Errors Affecting Site Navigation in Twilio ConsoleMinor1.2 hresolved04-30
SMS Delivery Delays to Personal Network in ParaguayMinor3.7 hresolved04-30
SMS Delivery Delays to H3G Network in United Kingdom of Great Britain and Northern Ireland via a Subset of Twilio NumbersMinor42 minresolved04-30
Duplicate Zendesk Tickets Coming in From Multiple CustomersMinor6.1 hresolved04-30
SMS Delivery Delays to Smart in the PhilippinesMinor6.2 hresolved04-30
SMS Delivery Delays to Telefonica in Chile via Subset of Long CodesMinor5.0 hresolved04-30
SMS Delivery Delays to China Unicom Network in ChinaMinor6.0 hresolved04-30

Maintenance 133

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Cite this

Twilio posted 166 status incidents in April 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in April 2025
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2025/04

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