Twilio: Voice Insights Call Summaries Delayed
Timeline of updates
- resolved
Twilio Voice Insights for customers homed in IE1 was degraded for 8 hours and 40 minutes between 11:30pm and 8:10am Pacific Time between 04/21/2025 and 04/22/2025. During this period of time customers may have experienced delays in the availability of Voice Insights Call Summaries. The issue has now been resolved. There was no impact to Voice Insights customers homed in US1 and AU1.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-04-22 15:35 UTC, resolved after 0 min, 1 update(s).
- Title
- Voice Insights Call Summaries Delayed
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/h2s2mqmnjq6d
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