Twilio: Customers are Unable to Submit a Ticket through Twilio Help Center
Timeline of updates
- resolved
Twilio customers using the Twilio Help Center without a paid support plan were unable to contact support through ticket submission since approximately April 1, 2025 at 4:00 PM PST. Paid support and Personalized support customers were unaffected. This issue was resolved on April 1, 2025 at approximately 12:00 PM PST.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-04-02 19:07 UTC, resolved after 18 min, 1 update(s).
- Title
- Customers are Unable to Submit a Ticket through Twilio Help Center
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/mf40cdzhsws3
Twilio profileRecent Twilio incidentsAll outages on April 2, 2025Twilio in April 2025MarkdownJSON