# Twilio: Customers are Unable to Submit a Ticket through Twilio Help Center

> Twilio status incident “Customers are Unable to Submit a Ticket through Twilio Help Center” on 2025-04-02: impact none (vendor’s label), 18 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/mf40cdzhsws3
Last updated: 2025-04-02T19:25:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-04-02 19:07 UTC · Resolved: 2025-04-02 19:25 UTC · Duration: 18 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/mf40cdzhsws3](https://status.twilio.com/incidents/mf40cdzhsws3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-04-02 19:25 UTC: Twilio customers using the Twilio Help Center without a paid support plan were unable to contact support through ticket submission since approximately April 1, 2025 at 4:00 PM PST. Paid support and Personalized support customers were unaffected. This issue was resolved on April 1, 2025 at approximately 12:00 PM PST.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-04-02 19:07 UTC, resolved after 18 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/mf40cdzhsws3
- Citation: Twilio, “Customers are Unable to Submit a Ticket through Twilio Help Center” (2025-04-02 19:07 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/mf40cdzhsws3 (CC BY 4.0).
- Markdown link: `[Twilio: Customers are Unable to Submit a Ticket through Twilio Help Center (2025-04-02)](https://rewindex.com/company/twilio/incidents/mf40cdzhsws3)`


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Canonical: https://rewindex.com/company/twilio/incidents/mf40cdzhsws3 · Markdown: https://rewindex.com/company/twilio/incidents/mf40cdzhsws3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/mf40cdzhsws3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:28:15.153Z