CompaniesSurveyMonkeyMonthly reportsDecember 2024
SurveyMonkey in December 2024: incidents, uptime and changes
7incidents posted
7labelled major or critical
97.55%free of major/critical
97.55%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 18 h 12 min, incident time 18 h 12 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 2 · Major 5
Major and critical incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Email Collector invites encountering a 404 error | Critical | 37 min | resolved | 12-03 | |
| Analyze Results / Shared Data Page not loading | Critical | 1.1 h | resolved | 12-13 | |
| Unable to edit user billing details | Major | 5.9 h | resolved | 12-03 | |
| Users based in Canada having trouble accessing Analyze Results | Major | 3.1 h | resolved | 12-04 | |
| SurveyMonkey customer's who are using a lanuage other than English are unable to create surveys. Non English Shared Data Pages are failing to load. | Major | 1.6 h | resolved | 12-05 | |
| Users based in Canada having trouble exporting from Analyze Results | Major | 22 min | resolved | 12-05 | |
| Issue with viewing Maxdiff survey | Major | 6.1 h | resolved | 12-06 |
Maintenance 1
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Cite this
SurveyMonkey posted 7 status incidents in December 2024 (7 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- SurveyMonkey in December 2024
- Vendor
- SurveyMonkey
- Date
- URL
- https://rewindex.com/company/surveymonkey/2024/12