CompaniesSurveyMonkeyMonthly reportsNovember 2024
SurveyMonkey in November 2024: incidents, uptime and changes
Vendor-reported outage time 25 min, incident time 6.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 3 · No impact listed 1
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| No contacts added to email invitation message even though there are valid contacts, preventing the sending of email messages | Major | 25 min | resolved | 11-05 | |
| Site issue impacting paid features | Major | 0 min | resolved | 11-20 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Login prompts appearing on Help Center pages for logged-in users on the EU data center | Minor | 5 d | resolved | 11-07 | |
| SurveyMonkey Contribute | Minor | 19 h | resolved | 11-11 | |
| Issues accessing the Collect Responses page for some surveys | No impact listed | 1.3 h | resolved | 11-20 | |
| NPS question converted to rating scale question in some surveys | Minor | 25 h | resolved | 11-25 |
Maintenance 1
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Cite this
SurveyMonkey posted 6 status incidents in November 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- SurveyMonkey in November 2024
- Vendor
- SurveyMonkey
- Date
- URL
- https://rewindex.com/company/surveymonkey/2024/11