# SurveyMonkey in December 2024: incidents, uptime and changes

> SurveyMonkey in December 2024: 7 incidents on its status page (7 major or critical), 97.55% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2024/12
Last updated: 2025-01-01T00:00:00Z

- Incidents posted: 7 (major/critical: 7) · Maintenance: 1
- By vendor impact label: critical 2, major 5
- Uptime (vendor-reported): 97.55% free of major/critical incidents, 97.55% free of any incident; outage time 18 h 12 min, incident time 18 h 12 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2024](https://rewindex.com/company/surveymonkey/2024/11.md) · Next: [January 2025](https://rewindex.com/company/surveymonkey/2025/01.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Email Collector invites encountering a 404 error](https://rewindex.com/company/surveymonkey/incidents/pyzd9w76m1vw.md) | critical | 2024-12-03 21:02 UTC | 2024-12-03 21:39 UTC | 37 min | resolved |
| [Analyze Results / Shared Data Page not loading](https://rewindex.com/company/surveymonkey/incidents/yxqv33hkzx62.md) | critical | 2024-12-13 04:24 UTC | 2024-12-13 05:29 UTC | 1.1 h | resolved |
| [Unable to edit user billing details](https://rewindex.com/company/surveymonkey/incidents/43rs2vr54gb4.md) | major | 2024-12-03 17:39 UTC | 2024-12-03 23:33 UTC | 5.9 h | resolved |
| [Users based in Canada having trouble accessing Analyze Results](https://rewindex.com/company/surveymonkey/incidents/6b1jngc92cbw.md) | major | 2024-12-04 18:50 UTC | 2024-12-04 21:57 UTC | 3.1 h | resolved |
| [SurveyMonkey customer's who are using a lanuage other than English are unable to create surveys. Non English Shared Data Pages are failing to load.](https://rewindex.com/company/surveymonkey/incidents/7nq6fyrr2kyy.md) | major | 2024-12-05 14:38 UTC | 2024-12-05 16:14 UTC | 1.6 h | resolved |
| [Users based in Canada having trouble exporting from Analyze Results](https://rewindex.com/company/surveymonkey/incidents/db7p8tjtm4cz.md) | major | 2024-12-05 20:48 UTC | 2024-12-05 21:10 UTC | 22 min | resolved |
| [Issue with viewing Maxdiff survey](https://rewindex.com/company/surveymonkey/incidents/v8t10q04f62f.md) | major | 2024-12-06 10:41 UTC | 2024-12-06 16:49 UTC | 6.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to edit user billing details](https://rewindex.com/company/surveymonkey/incidents/43rs2vr54gb4.md) | major | 2024-12-03 17:39 UTC | 2024-12-03 23:33 UTC | 5.9 h | resolved |
| [Email Collector invites encountering a 404 error](https://rewindex.com/company/surveymonkey/incidents/pyzd9w76m1vw.md) | critical | 2024-12-03 21:02 UTC | 2024-12-03 21:39 UTC | 37 min | resolved |
| [Users based in Canada having trouble accessing Analyze Results](https://rewindex.com/company/surveymonkey/incidents/6b1jngc92cbw.md) | major | 2024-12-04 18:50 UTC | 2024-12-04 21:57 UTC | 3.1 h | resolved |
| [SurveyMonkey customer's who are using a lanuage other than English are unable to create surveys. Non English Shared Data Pages are failing to load.](https://rewindex.com/company/surveymonkey/incidents/7nq6fyrr2kyy.md) | major | 2024-12-05 14:38 UTC | 2024-12-05 16:14 UTC | 1.6 h | resolved |
| [Users based in Canada having trouble exporting from Analyze Results](https://rewindex.com/company/surveymonkey/incidents/db7p8tjtm4cz.md) | major | 2024-12-05 20:48 UTC | 2024-12-05 21:10 UTC | 22 min | resolved |
| [Issue with viewing Maxdiff survey](https://rewindex.com/company/surveymonkey/incidents/v8t10q04f62f.md) | major | 2024-12-06 10:41 UTC | 2024-12-06 16:49 UTC | 6.1 h | resolved |
| [Analyze Results / Shared Data Page not loading](https://rewindex.com/company/surveymonkey/incidents/yxqv33hkzx62.md) | critical | 2024-12-13 04:24 UTC | 2024-12-13 05:29 UTC | 1.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled maintenance - US and CA data centers](https://rewindex.com/company/surveymonkey/incidents/xp63mywb8qnn.md) | maintenance | 2024-12-07 16:38 UTC | 2024-12-07 20:00 UTC | 3.4 h | resolved |

## Cite this

SurveyMonkey posted 7 status incidents in December 2024 (7 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2024/12
- Citation: SurveyMonkey, “SurveyMonkey in December 2024” (2024-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2024/12 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in December 2024 (2024-12-01)](https://rewindex.com/company/surveymonkey/2024/12)`


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Canonical: https://rewindex.com/company/surveymonkey/2024/12 · Markdown: https://rewindex.com/company/surveymonkey/2024/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:28:42.132Z