2025-09-15 20:18 UTC Major incident: Search performance issues Mezmo reported major Search and Livetail performance issues in Log Analysis from 2025-09-15 20:18 UTC to 2025-09-15 21:16 UTC, lasting 58 min. Data continued to be ingested, indexed, and retained, but displayed slowly in live tail; Mezmo confirmed Search performance was back to normal at resolution.
Major incident 2025-09-08 19:55 UTC Critical incident: Issue with Search Mezmo reported a critical search outage preventing events from displaying in live tail, starting 2025-09-08 19:55 UTC and resolved at 2025-09-08 21:53 UTC, lasting 1 h 57 min. Impacts were mitigated by 21:24 UTC; Mezmo made a backend change it believes should mitigate recurrence, while the underlying cause remained unspecified.
Major incident 2025-03-18 13:33 UTC Major incident: Unable to view the logs Major incident 2024-10-26 01:00 UTC Critical incident: Pipeline Web UI is Unresponsive Major incident 2023-08-29 21:01 UTC Major incident: Web UI is unresponsive and ingestion of log lines halted Major incident 2023-05-01 20:18 UTC Critical incident: The Web UI is not accessible Major incident 2023-02-10 18:11 UTC Major incident: Searches are running slowly Major incident 2023-02-06 20:48 UTC Major incident: Intermittent delays loading Web UI and running searches Major incident 2022-06-30 21:36 UTC Major incident: Some customers' logs are not currently being processed Major incident 2022-06-02 21:44 UTC Critical incident: Log lines not ingested Major incident 2022-04-05 18:23 UTC Critical incident: Alerts not triggering Major incident 2022-02-24 22:45 UTC Major incident: Ingestion of new logs — for Syslog only - Partial Outage Major incident 2022-02-18 01:41 UTC Major incident: Ingestion of new logs — for Syslog only - is intermittently failing Major incident 2022-02-16 19:58 UTC Major incident: Some logs submitted over syslog using custom ports are not being correctly formatted and are not available for Alerting, Searching, Timelines, Graphs, and Live Tail. Major incident 2022-01-26 16:10 UTC Critical incident: Ingestion, Searching, Live Tail, Alerting, Graphing, and Timelines Delays Major incident 2021-10-28 18:13 UTC Major incident: Emails Are Not Being Sent Major incident 2021-10-07 17:52 UTC Major incident: Some customers are not able to login to our UI Major incident 2021-10-06 21:29 UTC Major incident: Email Alerts Are Not Being Sent Major incident 2021-08-19 13:56 UTC Major incident: Search and Live Tail Intermittent Failures Major incident 2021-04-30 12:38 UTC Major incident: Search performance degraded. Major incident 2021-04-23 06:17 UTC Major incident: Web UI is temporarily unavailable Major incident 2021-04-20 09:04 UTC Major incident: LogDNA Web UI is unresponsive Major incident 2021-03-04 08:00 UTC Major incident: Logs are not searchable in web app Major incident 2021-01-14 20:05 UTC Critical incident: Web UI unavailable and ingestion has stopped Major incident 2020-12-16 22:54 UTC Major incident: Webapp Unavailable Major incident