Changes / Mezmo / Issue with Search
Mezmo: Critical incident: Issue with Search
Summary
Mezmo reported a critical search outage preventing events from displaying in live tail, starting 2025-09-08 19:55 UTC and resolved at 2025-09-08 21:53 UTC, lasting 1 h 57 min. Impacts were mitigated by 21:24 UTC; Mezmo made a backend change it believes should mitigate recurrence, while the underlying cause remained unspecified.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issue with Search
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After: critical
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After: resolved
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After: 2025-09-08 19:55 UTC
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After: 2025-09-08 21:53 UTC
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After: Log Analysis - Search, Search
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After: Mezmo has identified an issue with our search engine which is preventing events from being displayed in live tail. We are actively working on the problem and expect to have it resolved shortly. Please subscribe to this page for updates on this issue.
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After: Impacts from this issue are currently mitigated. Mezmo engineering continues to investigate the underlying causes of this issue and will leave this ticket in a monitoring state for now.
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After: Mezmo has made a backend change that we believe should mitigate this issue in the future. Mezmo will continue to proactively monitor the platform for any signs of recurrence. Please reach out through our normal support channels if you are still experiencing issues at this time or need further information about this incident. We apologize for the impacts this incident may have had to your services.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Issue with Search (this change) Mezmo reported a critical search outage preventing events from displaying in live tail, starting 2025-09-08 19:55 UTC and resolved at 2025-09-08 21:53 UTC, lasting 1 h 57 min. Impacts were mitigated by 21:24 UTC; Mezmo made a backend change it believes should mitigate recurrence, while the underlying cause remained unspecified. | Major incident |