# Mezmo: Critical incident: Issue with Search

**Summary:** Mezmo reported a critical search outage preventing events from displaying in live tail, starting 2025-09-08 19:55 UTC and resolved at 2025-09-08 21:53 UTC, lasting 1 h 57 min. Impacts were mitigated by 21:24 UTC; Mezmo made a backend change it believes should mitigate recurrence, while the underlying cause remained unspecified. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-08 19:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2rys615sgppk](https://stspg.io/2rys615sgppk)
- [Company: Mezmo](https://rewindex.com/company/mezmo.md)
- Versions: before (none: first archived) → after incident\_version:282/xqsts20rvn90@3e8608c37d23
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with Search
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-08 19:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-08 21:53 UTC
```

**6. Added: Affected components**

```diff
+ Log Analysis - Search, Search
```

**7. Added: Update** (investigating) · 2025-09-08 19:55 UTC

```diff
+ Mezmo has identified an issue with our search engine which is preventing events from being displayed in live tail. We are actively working on the problem and expect to have it resolved shortly. Please subscribe to this page for updates on this issue.
```

**8. Added: Update** (monitoring) · 2025-09-08 21:24 UTC

```diff
+ Impacts from this issue are currently mitigated.  Mezmo engineering continues to investigate the underlying causes of this issue and will leave this ticket in a monitoring state for now.
```

**9. Added: Update** (resolved) · 2025-09-08 21:53 UTC

```diff
+ Mezmo has made a backend change that we believe should mitigate this issue in the future. Mezmo will continue to proactively monitor the platform for any signs of recurrence. Please reach out through our normal support channels if you are still experiencing issues at this time or need further information about this incident. We apologize for the impacts this incident may have had to your services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-08 19:55 UTC | Critical incident: Issue with Search (this change) | outage |

All Mezmo changes: [timeline](https://rewindex.com/company/mezmo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia6b59df0320530 · Markdown: https://rewindex.com/change/ia6b59df0320530.md · JSON: https://rewindex.com/api/v1/changes/ia6b59df0320530 · Generated 2026-10-18T01:30:17.716Z