Mezmo: Issue with Search
Mezmo reported a critical search outage preventing events from displaying in live tail, starting 2025-09-08 19:55 UTC and resolved at 2025-09-08 21:53 UTC, lasting 1 h 57 min. Impacts were mitigated by 21:24 UTC; Mezmo made a backend change it believes should mitigate recurrence, while the underlying cause remained unspecified.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Log Analysis - SearchSearch
Timeline of updates
- investigating
Mezmo has identified an issue with our search engine which is preventing events from being displayed in live tail. We are actively working on the problem and expect to have it resolved shortly. Please subscribe to this page for updates on this issue.
- monitoring
Impacts from this issue are currently mitigated. Mezmo engineering continues to investigate the underlying causes of this issue and will leave this ticket in a monitoring state for now.
- resolved
Mezmo has made a backend change that we believe should mitigate this issue in the future. Mezmo will continue to proactively monitor the platform for any signs of recurrence. Please reach out through our normal support channels if you are still experiencing issues at this time or need further information about this incident. We apologize for the impacts this incident may have had to your services.
Rewindex changes for this incident
- Critical incident: Issue with Search 2025-09-08 19:55 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mezmo profile · Recent Mezmo incidents · Markdown · JSON